Costa Rica Job Openings
CRA-JLL - Costa Rica
Sr. Manager - Client Operations Support
Belén
FULL TIME
October 31, 2024
Leadership and Team Management:
- Provide strategic direction and leadership to a team of approximately 40 staff members, including direct management of Team Leaders or other Managers.
- Foster a culture of collaboration, continuous improvement, and high performance.
- Develop and implement strategies to enhance team cohesion and cross-functional cooperation.
- Oversee the day-to-day operations of multiple service teams, ensuring efficient and effective service delivery.
- Develop, implement, and maintain standard operating procedures and best practices.
- Monitor key performance indicators (KPIs) and implement strategies to improve operational efficiency.
- Act as the primary point of contact for key clients and JLL internal stakeholders.
- Ensure high levels of client satisfaction through proactive communication and issue resolution.
- Identify and pursue opportunities for service expansion.
- Contribute to the development and execution of the department's strategic plans.
- Identify and implement innovative solutions to enhance service delivery and operational efficiency.
- Stay abreast of industry trends and best practices, incorporating them into team operations.
- Monitor financial performance and implement cost-control measures as needed
- Ensure all services meet or exceed quality standards and contractual obligations.
- Maintain compliance with relevant industry regulations and company policies.
- Implement and oversee quality control processes across all service areas.
- Mentor and coach Team Leaders, Managers and high-potential staff members.
- Develop and implement training programs to enhance team skills and capabilities.
- Manage performance evaluations, career development plans, and succession planning.
- Prepare and present regular reports on team performance, project status, and key metrics to senior management.
- Analyze data to identify trends, opportunities for improvement, and potential risks.
- Bachelor’s degree in engineering, Business Administration, Management, or a related field. An engineering degree is preferable.
- 8+ years of progressive management experience, with at least 3 years in a senior leadership role (leading other team leaders or managers).
- Proven track record of successfully managing large, diverse teams across multiple service areas.
- Strong understanding of operational processes, quality management systems, and service delivery best practices
- Excellent leadership, communication, and interpersonal skills
- Demonstrated ability to think strategically and drive innovation.
- Strong financial acumen and experience in budget management
- Proficiency in data analysis and performance metrics
- Experience with client relationship management and business development.
- Expected fluent English. Portuguese is a plus!
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