Czech Republic Job Openings
Smart Solutions
Client Support Specialist
Prague
FULL TIME
August 8, 2024
English (Proficient)
Smart Solutions
CZK 38,000 - 40,000 • Full-time • Prague
Seniority: Junior • Education: Education not important
CZK 38,000 - 40,000 • Full-time • Prague
Seniority: Junior • Education: Education not important
We are looking for a responsible and communicative team member fluent in English. The daily tasks will include assisting U.S. citizens seeking access to healthcare services.
Key responsibilities:
Requirements:
We offer:
Client Characteristics:
Our client is a leading medical and service company that provides a range of services, including medical evacuation, security consulting, and travel risk management. They operate on a global scale and have a strong focus on international travel and expatriate support.
Do you like this offer? Do not hesitate to send us your CV in English.
IMPORTANT NOTICE: Before applying, please ensure you have a valid work and residence permit in the Czech Republic.
Key responsibilities:
-
Respond to calls and facilitate access to on-site health care for American citizens
-
Appropriately transferring calls to other teams to help callers resolve their individual needs
-
Working with our Salesforce CRM system to record and manage all cases, queueing cases, sending medical treatment authorization letters, and reviewing, assigning, and tracking tasks
-
Coordinating treatment authorizations through contacts with third-party providers worldwide
-
Booking and changing medical appointments on behalf of our clients as required
-
Researching relevant information for customers using all available resources
-
This is shift work with 40 hours per week; shifts run Monday to Sunday
Requirements:
-
Excellent knowledge of the English language – written and verbal
-
Active listening and verbal communication skills
-
Empathy towards customers
-
Ability to multi-task, prioritize and manage time effectively
-
Ability to work in a fast-paced environment
-
Good level of organization and attention to detail
-
Experience working in a customer service environment is a plus.
We offer:
-
Work in an international and dynamic environment
-
Support of a prestigious company
-
Modern offices in the center of Prague (Prague 5, Anděl – very good accessibility)
-
Company benefits (5 weeks holiday, 3 sick days, occasional home office, meal vouchers, pension contribution, benefit card, Multisport card…)
-
Start date: October 2024
Client Characteristics:
Our client is a leading medical and service company that provides a range of services, including medical evacuation, security consulting, and travel risk management. They operate on a global scale and have a strong focus on international travel and expatriate support.
Do you like this offer? Do not hesitate to send us your CV in English.
IMPORTANT NOTICE: Before applying, please ensure you have a valid work and residence permit in the Czech Republic.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
QuidelOrtho
Customer Service Representative with Nordics (Part-time)
Prague
PART TIME
November 26, 2024
View Job Description
Bontaz
INGENIEUR QUALITE PRODUIT H/F Rép Tchèque Velká Dobrá ( okr. Kladno)
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Novartis
Digital Workplace Services -Windows Client Engineer
Prague
FULL TIME
August 21, 2024
View Job DescriptionNew Job Alerts
QuidelOrtho
Customer Service Representative with Nordics (Part-time)
Prague
PART TIME
November 26, 2024
View Job Description
Bontaz
INGENIEUR QUALITE PRODUIT H/F Rép Tchèque Velká Dobrá ( okr. Kladno)
FULL TIME
November 26, 2024
View Job Description