Czech Republic Job Openings
AptarGroup, Inc.
Director, GBS Excellence
České Budějovice
November 7, 2024
Date: Oct 28, 2024
Location: Ceske Budejovice, Jihocesky, CZ, 37001
Company: Aptar Group
Location: Ceske Budejovice, Jihocesky, CZ, 37001
Company: Aptar Group
Director, GBS Excellence
Location: Ceske Budejovice, Republic Czech
Reports to: Vice President, Global Buisiness Services
Aptar is a global leader in dispensing and closures systems (USD3.3Bn revenue, 13,000 employees worldwide). Aptar designs and manufactures a broad range of drug delivery, consumer product dispensing and active material science solutions. Aptar’s organizational structure consists of three Business segments: Beauty, Pharma and Closures. Beauty Segment mainly sells dispensing pumps (spray pumps, lotion pumps, airless pumps), aerosol and applicators for the fragrance, make up and skin care markets.
THIS IS HOW YOUR JOURNEY BEGINS:
The Director, GBS Excellence is responsible for the service management of GBS, which encompasses managing client relationships, upholding GBS organizational governance standards, and implementing a performance management framework along with KPIs to drive service excellence for clients. As a global position, the role entails executing initiatives on both regional and global scales, involving participation in wide-ranging geographic projects and initiatives.
Overall accountability areas for this role are; overseeing service management of GBS, including: managing client relationships, GBS organization governance standards, performance management framework and KPIs used for driving the service excellence to clients. The Director, GBS Excellcence
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Key sub-functional areas of management which include:
- Customer Relationship Management (direct accountability)
- Project management portfolio and team
- Transition & Change management portfolio and team
- Financial Controlling, Reporting & Budgeting
- Performance Management
- E2E Process delivery/management (escalation, cross-process prioritization and coordination)
- In close collaboration with VP, defining, coordinating & driving GBS strategy and review it with GBS Leadership team
- Leads a team of senior specialists in areas featured
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Customer Relationship Management
- Serveing as primary client contact
- Building and maintaining customer satisfaction KPI’s
- Aligning business needs to current & future GBS portfolio
-
Project management
- Builds & maintain GBS PM methodology & standards
- Oversees delivery execution and results for projects & teams under his/her responsibility
- Ensures regular reviews of project progress and client escalation points.
- With his/her team, oversees development and maintenance of tools, templates, project documentation history and project compliance related documentation.
-
Financial Controlling
- Oversees the reporting & budgeting with Financial controller
- Reviews the chargeback mechanism regularly as part of GBS viability
-
GBS Strategy and Governance
- Propose and socialize the annual GBS strategy review and budget, including site location strategy
- Designs and builds out the full GBS governance model & execution
- Own GBS service catalogue and define global standards and GBS potential, in close cooperation with key stakeholders (Segments/Corporate, GBPOs.)
-
Transition & Change Management
- Defines and oversees the build and run the of the yearly transition program and other inflow requests
- Supports change management initiatives within the GBS organization, including transitions, technology implementations, and organizational changes
-
E2E Process delivery/management
- Manages escalations and act to resolve service issues
- Coordinates and prioritizes service improvements for enhancing quality and efficiency gains
- Coordinates the GBS portions of acquisition and divestiture work
-
Performance Management
- Develops, enforces and reports all GBS SLAs & KPIs
- Builds, oversees and communicates on GBS value realization
WHAT YOU WILL BRING ON THE JOURNEY:
Education/Experience
- General University degree or proven track record
- 15 years plus in leading teams, especially in multi-national context
- Must have previous SSC/GBS direct experience
- Language requirement: English, plus other European languages fluency
- Willing to travel up to 50% of time
Skills
- Commercially focused
- Customer/Service mind set centric
- Strong communication skills (influencer & persuader)
- Credibility and ability to flex style and approach
- Strong analytical and problem-solving skills
- Good Microsoft Office and SAP (SAP4Hana) skills
Competencies
- Credible with all types of stakeholders
- Capable of working in the strategic mode
- Confident and effective decision maker
WHAT WE OFFER:
- An exciting, diverse and value based working environment
- Award-winning corporate university offering personal development and training opportunities.
- Competitive base salary and performance-based bonus plan.
- Contribute to the communities where we reside.
Be You. Be Aptar
Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
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