Location: Remote contract based in Czech Republic

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an outstanding career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary:
The Splunk IT Operations Consultant has a strong understanding of how to implement technical solutions to automate the processes of IT organisations and business that will be required to ensure the successful adoption of the solution by the client and adopting best practices to improve delivery success and value realisation. This position has a 56% customer effective utilisation target and occasional travel to customer sites to perform work as circumstances require.

Responsibilities

• Shape customer expectations and align outcomes with customer requirements with focus on business value.
  
• Perform configuration of the Splunk ITSI and Observability product suite to meet the customer requirements.
• Facilitate appropriate workshops and other sessions to capture technical requirements.
• Provide oversight at key achievements and manage expectations during implementation
  

Requirements

• Self-starter; demonstrates initiative and leadership across projects and within the team
  
• Consistently delivers high quality results, including on-time quality deliverables and meeting project timelines
• Identifies and exploits future opportunities to drive additional value
• Successfully handles stakeholder expectations through strong communication and documentation.
• Strong interpersonal skills.
• Continuously improves solution knowledge.
• Experience in delivering IT Operations Management solutions
• IT Monitoring and Automation domain expertise in operations management software specialisms
• Demonstrable experience deploying software monitoring solutions and associated infrastructure, in both on-premise and cloud environments
• Configuration experience with Windows, Linux operating systems and databases such as, SQL, Oracle or DB2
• Cloud implementation experience e.g. AWS, Azure. Certification preferred
• Strong technical implementation experience in Splunk ITSI or similar product sets e.g.
• IBM, Netcool, Microfocus ITOM, BMC True Sight, Cherwell, Ivanti, Service Now
• Technical implementation experience defining metrics, thresholding, and reporting baselines
• Proficient in English, both written and spoken
• Driver's license is required
  

Education

• Bachelor’s Degree in CS or relevant technical field experience plus a minimum of 3 years of related IT Operations experience
  
• ITIL Certification or similar framework preferred.