What are we looking for?

If you're passionate about engaging customers and creating a great experience you have a place with us. Sentinel One is growing its Professional Services team and looking for a seasoned SIEM expert to become a Subject Matter Expert (SME) in the Sentinel One AI SIEM product family.
The role of the SME is to support the Professional Services Team in developing and documenting best practices as well as directly handle complex implementations and consultative engagements in order to deliver exceptional quality services and mission-critical security solutions.
You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What will you do?

• Deliver implementation, enablement and advisory services for Sentinel One AI SIEM and related technologies.
• Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives.
• Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage; identify and suggest new opportunities for applying the technology.
• Empower customers to take on the next wave of questions on their own.
• Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our Customers.
• Represent and advocate Customer needs/issues cross-departmentally.
• Continuously improve methodologies, deliverables and processes to create an unparalleled Customer Experience.
• Contribute to internal best practices and HOWTO documentation.

What skills and knowledge should you bring?

• Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Professional Services Engineer/Implementation Engineer role or related field services (pre-sales, customer success, etc.)
• Adept at managing Customer expectations that results in high customer satisfaction.
• Project management skills including coordinating resources within and outside of the company.
• Strong background with SIEM (Splunk, Devo, Qradar, Exabeam, etc.), big data platforms (Cassandra, Hadoop, etc.), data lakes (Snowflake, Data Bricks), streaming analytics (Kafka), and/or log management (Elastic Search, Sumo Logic, etc.)
• Some code writing proficiency is desired (C/C++, Shell, Perl, and/or Python)
• Experience with Reg Ex and writing parsers
• Background in cloud providers (AWS, Azure, Google) and technologies such as Kubernetes
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Ability to travel to visit prospects, customers and partners on occasion (no more than 25% and as required).

What will set you apart from other candidates?

• Training and enablement services delivery experience.
• Experience building content including dashboards and detections.
• Experience in developing third-party integrations for data ingestion.

Why Us?

• Generous RSUs (Restricted Stock Units) and ESPP (Employee Stock Purchase Programme) available
• Annual bonus based on your performance, paid out in 2 instalments
• Flexible time off on top of the standard 5 weeks of vacation
• Flexible paid sick days and fully paid short term sick and short term nursing leave
• Global gender-neutral parental leave (16 weeks, beyond the leave provided by the local laws) and grandparent leave
• Volunteering paid day off and additional paid company-wide days off (e.g. 4 days in 2022)
• Premium life insurance, private medical care and pension insurance contribution
• Monthly Meal & Wellbeing Allowance
• Global Employee Assistance Program, including confidential counselling related to both personal and work life matters
• High-end Mac Book, or Windows laptop, home-office-setup gear and a work-from-home allowance
• Full access to the Udemy Business platform for hard and soft skills training, as well as support for continued learning
• Refreshments and snacks at the offices
• Optional company events for those who like to meet outside of work (sports days, BBQs, charity events, etc.)
• Above-standard referral bonus