What are we looking for?

If you're passionate about engaging customers and creating a great experience you have a place with us. Sentinel One is growing its Professional Services team and highly skilled Cloud Subject Matter Expert (SME) for our Sentinel One Singularity product family. The ideal candidate will possess deep expertise in cloud security and cloud-native technologies across multiple cloud service providers (CSPs) like AWS, Azure, and Google Cloud Platform (GCP). The role of the Cloud SME is to support the Professional Services Team in developing and documenting best practices as well as directly handle complex implementations and consultative engagements to deliver exceptional quality services and mission-critical (cloud) security solutions.
You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!
What will you do?

• Act as the Subject Matter Expert (SME) for customer onboarding activities as it relate to cloud architectures and Sentinel One Cloud product lines.
• Assist with troubleshooting and debugging Sentinel deployments involving Kubernetes, Docker, and cloud environments like AWS, Azure, and GCP.
• Deliver implementation, enablement, and advisory for Sentinel One Cloud products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing cloud best practices, platform management, and product usage.
• Represent and advocate customer needs and issues cross-departmentally.

What skills and knowledge should you bring?

• Cloud Platforms: Deep understanding of major cloud platforms (AWS, Azure, GCP).
• Containerization: Extensive experience with containerization technologies (Docker, Kubernetes).
• Cloud Administration: Proven experience in cloud administration and in-depth knowledge of cloud technologies from major providers.
• Automation and Scripting: Proficiency with automation tools or scripting languages (Python, Power Shell, Bash).
• Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
• Risk Assessment: Ability to conduct thorough risk assessments of identity architectures, identifying potential vulnerabilities and threats.
• Threat Modeling: Experience with threat modeling specific to identity systems, including understanding common attack vectors and mitigation strategies.
• Security Best Practices: Knowledge of best practices for securing identity systems, including least privilege, zero trust principles, and continuous monitoring.
• Possess a customer-centric approach. Must truly enjoy working with customers, establishing strong and technical relationships, and managing expectations with great results while occasionally handling customer escalations.
• 7+ years in a field services role (professional services, pre-sales, support, etc.) preferably in a cybersecurity-related domain.
• Knowledge of threat handling, incident response, and SOC operations.
• Strong working knowledge of security, data storage, and network concepts (TCP/IP, routing, LAN/WAN, SIEM, firewalls, EPP, IDS/IPS, etc.).
• Thrives in a multitasking environment and can adjust priorities on the fly.
• Professional certifications demonstrating expertise in Cloud Platforms and Cloud-Native Technologies.

What will set you apart from other candidates?

• Experience in scripting with APIs, creating automation, etc.
• Training and enablement services delivery experience.

Why Us?

• Generous RSUs (Restricted Stock Units) and ESPP (Employee Stock Purchase Programme) available
• Annual bonus based on your performance, paid out in 2 instalments
• Flexible time off on top of the standard 5 weeks of vacation
• Flexible paid sick days and fully paid short term sick and short term nursing leave
• Global gender-neutral parental leave (16 weeks, beyond the leave provided by the local laws) and grandparent leave
• Volunteering paid day off and additional paid company-wide days off (e.g. 4 days in 2022)
• Premium life insurance, private medical care and pension insurance contribution
• Monthly Meal & Wellbeing Allowance
• Global Employee Assistance Program, including confidential counselling related to both personal and work life matters
• High-end Mac Book, or Windows laptop, home-office-setup gear and a work-from-home allowance
• Full access to the Udemy Business platform for hard and soft skills training, as well as support for continued learning
• Refreshments and snacks at the offices
• Optional company events for those who like to meet outside of work (sports days, BBQs, charity events, etc.)
• Above-standard referral bonus