Czech Republic Job Openings
Accenture
IT Service Management Representative (Prague, Czech Republic)
Prague
FULL TIME
October 28, 2024
Responsibilities
As an Incident specialist/coordinator, you will be responsible to analyze incidents data, create and share the incidents reports, and follow incidents process to find if some gaps are present.
Your day-to-day activities will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction. You will also provide operational support to ensure that production systems and devices are online and available.
In this role, you are expected to build knowledge and support the team, as well as participate in problem-solving discussions.
You will:
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collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services
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monitor and analyze service performance metrics to identify areas for improvement
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develop and implement incident management processes and procedures
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provide technical support and troubleshooting for production systems and devices
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contribute to the continuous improvement of service management practices
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support and coordinate Major incidents
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Intermediate proficiency in Incident Management
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Program Project Management with intermediate proficiency
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ITIL
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Czech or Slovak (C2 level)
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English (B2 - C1 level)
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