Czech Republic Job Openings
Infor
Product Support Analyst Hospitality
Prague
FULL TIME
October 22, 2024
General information
Country
Czech Republic
City
Prague
Job ID
42232
Department
Customer Support
Experience Level
ENTRY_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid
Description & Requirements
The Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment.
A Day in The Life Typically Includes:
- Answering questions from our European customers on functional aspects of the Hospitality products.
- Being fully responsible for the resolution of issues you are handling.
- Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
- Responsible for appropriate referral to other departments, if necessary.
- Contributing and maintaining information in global knowledge base.
- Developing product knowledge and identifying areas for further specialization. Other duties and team projects as assigned
Required skills:
- Experience in working in a related position in the hospitality industry (hotel, restaurant) or Customer Support is advantage.
- Excellent customer focus and strong communication skills.
- Good analytical skills to analyze data research and solve diverse functional issues.
- Team player.
- Flexibility with sometime working shifts (day base work with occasional weekend shift)
- Highly developed PC skills. English and German/French/Spanish/Italian language at least on upper-intermediate level
Preferred Qualification:
College graduates
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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