About My Q
My Q creates print and document management solutions that put your digitalized workflows within easy reach. My Q solutions – the flagship My Q X and innovative My Q Roger – are multi-vendor by design, mobile friendly, and ready to work regardless of an organization’s network or fleet size.
My Q is based in Prague, Czech Republic, and has a global network of distributors. CIO Business World rates My Q as a “Top 100” Czech technology company.

Interested in a technical position and cooperation on international projects?
Now we seek a new professional for our 9-member team, who will provide consultation and support for enterprise projects. The role of the Technical Specialist is to deliver exceptional support of My Q software to our existing partners.

What will be your daily activities?

• Daily communication with partners and customers (helpdesk system, email, phone)

• Technical support for My Q Partners

• Incidents resolution and prevention of recurrence
• Communication with the Development Team
• Product implementation on the customer’s side in coordination with partner and Sales Team
• Contribute to the documentation– knowledge base and other support documents.
• My Q X and Roger product demonstration

Who is the ideal candidate?

• Customer-oriented and willing to help.
• Technically capable and able to prioritize.
• Flexible and able to learn quickly.
• Self-sufficiency but easy-going as well
• Reliable and precise with a high level of responsibility
• Loyal and discreet

Skills we need from you:

• Professional experience in IT administration and management from a similar position (IT support specialist...)
• Advanced knowledge of IT and network infrastructure and security
• Advanced administration of MS Windows servers
• Advanced administration of workstation OS (both MS and Apple)
• Knowledge of virtualization SW
• Fluent communication in English, knowledge of another European language is a bonus.
• Good communication and presentation skills
• Knowledge of SQL and database concepts
• Basic PHP scripting
• Technical education, university or high school degree
• Previous experience with managed print solutions, print servers, and printers is a bonus.

What you can expect from us:

• Unlimited paid vacation
• 5 sick days per year
• Casual working environment with flat hierarchies and a growing, multinational team
• On site, work in modern offices, close to the metro, tram, and a shopping mall
• Contract for an unlimited period
• Adjustable tables – if you’d rather stand than sit, no problem!
• High-end laptop and two monitors on your desk and Company Mobile Tarif
• Parking available – drivers and cyclists can safely park here.
• Paid workshops, courses, time to learn – anything you need for growth.
• And many others - language courses, multisport card, home office, Italian coffee, ...