Associate Director, Digital Product Adoption

Category: Project Management & Agile

Location:Søborg, Capital Region of Denmark, DK

• Manage, plan and drive the value and implementation of tools (e.g. CMR Matchmaker, CMR Digital implementation planner,) that enhance user-centric engagement and accelerate digital adoption practices.

• Strengthen knowledge and appropriate use of Product Analytics software solutions in use by digital product teams

• Support interpretation of the digital product adoption principles and relevance to CMR business objectives and key results.

• Champion the voice of the customer, bringing business stakeholders and HQ digital product teams closer to real-world, supporting digital product teams understanding of business priorities outside of digitalisation efforts.

• Coach and mentor peers in ways of working within a complex stakeholder landscape and regulatory constraints.

• Inspire and positively influence CMR regional engagement and role-model digital product adoption best practices, highlighting value to CMR leadership and regional teams.

• Foster a culture of continuous learning and business transformation through data-driven strategies
  
  

• Educational background in relevant area (business administration, digital customer experience and marketing, digital product operations, engineering, or similar).

• 8+ years of advanced experience with designing and developing customer engagement activities, including set up of customer engagement or digital product analytics and reporting.

• Proven experience in leading multiple complex programs/projects and managing complex stakeholder landscapes in the pharmaceutical industry.

• Knowledge of digital product management frameworks and proven experience of user-centric engagement principles from digital product discovery through to digital product releases/deliveries

• Experience with digital product data analytics to develop business reporting information

• Fluent in written and spoken English.

• Training and/or certifications in agile delivery methods, change management, project management.