What You Can Expect

• Responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales teams and the Customer Experience team of Nordics and the Global Supply Chain Center
• Responsible for leading and motivating the Customer Experience team

How You'll Create Impact

• Leading and supporting the Customer Experience team
• Optimizing tasks, processes and planning within the team
• Maintaining a high level of customer satisfaction
• Monitoring price agreements and conditions for all customers
• Allocating products
• Monitoring of the order processing and reservations for instruments to be borrowed in connection with the surgeries
• Leading and maintaining master data and E-business applications as a key user of the SAP system
• Monitoring FSCAs (Field Safety Corrective Actions)

What Makes You Stand Out

• Fluent in English, in both speech and writing
• any other Nordic language is considered a plus
• IT Literate (MS Office, SAP)
• Good understanding of Sales processes
• Experienced in production planning
• Strong customer focus
• Good analysis and problem solving skills
• Good systematic thinking
• Good in facilitating teamwork
• Good in proactive communication

Your Background

• Bachelor's degree in Logistics or Supply Chain Management, or equivalent through professional experience
• At least 3 years of relevant professional experience within Customer Experience

Travel Expectations