Denmark Job Openings
Hollister Incorporated
Customer Service Representative
October 25, 2024
Location: Denmark (Fredensborg)
Department: Customer Service
A key factor for the success of this role is to have a close cross-country and cross-functional collaboration within the Nordics.
Responsibilities
- Deliver a superior customer experience for both our internal and external customers.
- Handle orders, calls, backorders and claims based upon the KPI for the department.
- Outbound calls to customers and pro-active approach towards customers and collaboration partners based upon request.
- Administrative back-office tasks: tender support, pricelists updates, etc.
- Quality and high degree of service is an important focus area.
- Performance driven approach towards our daily tasks to secure an efficient handling of tasks.
- During the year participate in customer events.
- Daily handling of office tasks such as sample and marketing material handling, office supply.
- Written and oral communication with customers and end users.Click here to enter text.
- Present in our local office in Fredensborg
Work Experience Requirements
- Customer Service Experience
- Nursing or equivalent background is preferable
Specialized Skills/Technical Knowledge:
- Ability to work under own initiatives.
- Ability to prioritize activities.
- Willingness to learn and adapt fast to changes.
- Good communication, interpersonal, service and networking skills – strong oral and written comprehension and expression
- Confident and competent on the telephone, in person, in writing professional e-mails and in a customer-facing environment.
- Good level of competence in Word, Excel, Power point, CRM system, outlook, SAP (highly recommended)
- Team player with a friendly, helpful attitude who goes the extra mile to get the job done.
Key Internal Relationships
- Nordic Sales Organisation
- Nordic Marketing Organisation
- Key Account Manager, Nordics
Local Specifications (English and Local Language):
- English, and minimum 2 Nordic languages
Job Segment: Customer Service Representative, ERP, SAP, Supply, Customer Service, Technology, Operations
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