We are looking for a proactive Customer Service Representative to take responsibility over the Scandinavian countries (Denmark, Sweden, Finland and Norway). This position is based in our Sales office in Karlslunde.
In this Role, Your Responsibilities Will Be:

• Being the point of contact for external customers and internal departments, delivering exceptionally fast and reliable communication and order follow-up.
• Answering all incoming calls, place orders in the ERP system, prepare quotations, plan shipments, and handle complaints flawlessly.
• Advising our customers on the product range and open orders via telephone and e-mail.
• To provide administrative support to our ambitious sales force in Scandinavia.
• Offer first-line technical support.
• Undertake any other responsibilities or tasks that are within your skills and abilities

Who You Are:
A caring and responsible individual with a proactive approach. A standout colleague who thrives in our small team and excels at managing multiple tasks, always putting the customer first.
For This Role, You Will Need:

• Proven experience in a customer-focused and international Customer Service team.
• Accurate, strong organizing skills.
• Analytical skills with strong Excel experience.
• Proficiency in Danish and English.

Preferred Qualifications that Set You Apart:

• A technical interest would be an advantage but is not required.
• Knowledge of any ERP and/or CRM system.
Excellent communication skills in Swedish.

Our Offer to You:
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!

WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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