Denmark Job Openings

Umbraco A/S

Customer Success Manager, DK

Odense

FULL TIME

November 12, 2024

At Umbraco, we are looking for a Customer Success Manager who is motivated and passionate about delivering exceptional customer experiences from onboarding through the full customer lifecycle. This role is essential for ensuring our customers receive the most value from our products and services.
The RoleIn this role, you’ll play a key part in developing and enhancing our customer relationships, working closely with our Sales and Product teams to ensure customer expectations align with our offerings. The ideal candidate is highly organized, possesses strong interpersonal and problem-solving skills, is adaptable, and genuinely empathizes with our customers’ needs. At Umbraco, we offer a fun, friendly, and inspiring workplace!
Key Responsibilities

Own the customer onboarding experience, ensuring a smooth transition from sales to sustained use
Develop and maintain customer onboarding, adoption and expansion protocols, timelines, and resources to ensure customer satisfaction
Collaborate with Sales, Support, and Product teams to align customer expectations and needs
Develop and monitor customer health metrics and create action plans to address any areas of concern
Provide product training and support tailored to individual customer requirements
Identify upsell and cross-sell opportunities based on customer needs and usage data
Lead regular check-ins with customers to assess satisfaction, gather feedback, and offer additional value
Create and manage customer success plans, processes that outline customer goals and the steps to achieve them
Collaborate with internal teams to advocate for customer feature requests and needs
Maintain accurate customer records within our CRM and other customer management systems
Conduct exit interviews for churned customers and report findings to internal teams for process improvement

Qualifications We care about people. That is why the most important qualification is your personality : Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done.
Besides your awesome personality, you will get plus points for having:

A bachelor's degree in Business, Communications, or a related field; a Master's degree is a plus
2+ years of experience in customer success, account management, or similar roles
Exceptional interpersonal skills, with a focus on listening and questioning techniques
Proficiency in customer success platforms and CRM software (e.g., Salesforce, Hub Spot, Zoho…)
Strong organizational skills with the ability to manage multiple customer accounts concurrently
Excellent English communication skills, capable of translating complex issues into understandable terms
Familiarity with our product line and the ability to conduct customer training
Experience in creating and executing customer success plans
Self-starter attitude and ability to work independently in a fast-paced environment

Practicalities The role: Full-time position of 37 hours/week working on-site at Umbraco HQ
The start date: as soon as possible
Location
On-site at Umbraco HQ,
Buchwaldsgade 35, 2nd floor
5000 Odense
Denmark
Here are some of the perks of working at Umbraco

A multicultural work environment with a strong focus on Diversity & Inclusion
Friendly, engaged, and bright colleagues
Flat hierarchy and an open and honest way of working together
Plenty of opportunities to advance your career with growth and training
Family-friendly and flexible working hours
Lots of social events, Friday bars, Team events, Codegarden
Great onboarding program

So, what are you waiting for? Now is your chance to be part of something special!
How to applyHit apply below
You will get bonus points if you record a 1 min video presentation of yourself.
You will also improve your chances significantly by reading about Umbraco on our different platforms.

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