Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Nordic health and social care. We are growing continuously and now have about 1000 employees in several countries.
The position
We are looking for a dedicated Customer Success Manager. Your role will be the primary contact in Cambio for our existing customers. You will be part of a team that work closely with customers and has an important role when it comes to helping the customer identify their business needs and lead them on the journey based on their business plan. Together with other key stakeholders at Cambio, you will manage existing business to ensure deliveries, satisfied customers and maintain a strong relationship with them.
Your responsibilities:

• Customer relationship management: Build and maintain strong relationships with our customers and act as their primary contact person regarding support, follow-up and ongoing advice as well as responsibility for conducting tactical customer meetings
  
• Upselling: Identifying and suggesting relevant products and solutions that can add extra value to our customers and their business
  
• Administration: Invoicing, administration of JIRA tickets (case management system) internally, preparation of monthly reports
  
• Responsible for ensuring that we meet SLA and KPI goals

At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.

Requirements

• Experience with customer success, sales or account management - B2B
  
• Ability to build strong relationships and trust with customers
  
• Work well in a fast-paced environment
  
• Organized and well-structured
  
Fluent in Danish and English at a high level

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It's a bonus if you have:

• Knowledge from the healthcare and IT industry

Place of employment: Aarhus
At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.
Scope: Full time
Form of employment: Permanent employment, 3 months trial period
Other: We screen the applications and hold interviews continuously so please send your application as soon as possible via the link.
We encourage and eagerly welcome all applications, but we will only consider candidates who are located and have the legal right to work in Denmark. We will ask for verification during the process.
We look forward to receiving your application!
Read more about us here!
Are you interested in Cambio but you don’t feel that this position is the perfect match? Check out our other open positions at the career site here!