CUSTOMER SUPPORT AGENT - DBA and Bilbasen
THE OPPORTUNITY IN A NUTSHELL
You? A passionate and service-minded professional fluent in both Danish and English, ready to deliver top-class customer support.
Role? Customer Support Agent to ensure fast, competent solutions for customer inquiries, playing a key role in optimizing the customer experience across our platforms, DBA and Bilbasen.
Location? Join our dedicated team in Højbjerg, Aarhus, with the option to work hybrid and collaborate across our Nordic offices.
Why us? Schibsted is a leading Nordic media group, operating some of the largest digital marketplaces, including DBA and Bilbasen in Denmark. With nearly 3 million users each month, DBA and Bilbasen are central to Denmark’s digital trade. This is your chance to join a committed team, contribute to Denmark’s strongest trading platforms, and help drive sustainability and the green transition through our services.
WHO ARE YOU?

• Experience in customer service, preferably in a similar role where you’ve provided fast, competent solutions to customer inquiries.
• A natural ability to troubleshoot technical issues, describe them clearly, and actively contribute to the continuous improvement of our platforms.
• You’re solution-oriented, with a sharp eye for detail, and you thrive in dynamic environments with multiple tasks at hand.
• Fluent in Danish and English, ensuring flawless communication with our Danish users while collaborating with internal international teams.
• Experience with Zendesk, our primary customer service platform, or similar systems is a plus. Knowledge of chatbots and AI tools is an advantage but not a requirement.
• As a person, you are a curious, committed team player who enjoys collaborating with colleagues, both locally and across our Nordic offices, contributing to a positive work environment. You face challenges with self-leadership and a learning mindset to stay afloat and thrive in changing scenarios.

WHAT'S THE JOB LIKE?
As a Customer Support Agent for DBA and Bilbasen, you are at the heart of delivering excellent customer service. Your primary responsibility is responding to customer inquiries via email and chat, focusing on providing fast and efficient solutions that ensure a great customer experience.
You troubleshoot technical issues and describe them clearly, ensuring our users feel supported and valued. Every day, you actively contribute ideas for improving both DBA and Bilbasen, working closely with your team of five full-time colleagues and 12 students. Your work extends beyond routine tasks as you help identify opportunities to optimize customer experiences on our platforms.
Collaboration is key in this role. You regularly work with colleagues from Denmark, as well as teams across Norway, Sweden, and Finland, ensuring consistency in our support processes. You’ll also play a role in regular meetings to align on feedback and goals, while ensuring messaging and technical solutions are aligned across borders.
The challenge to turn into an opportunity?
Managing customer inquiries across multiple systems can be demanding, especially when technical issues arise. However, with a keen eye for detail and a proactive approach to troubleshooting, you’ll ensure smooth, effective solutions. If you enjoy problem-solving and collaborating in a dynamic team, this role will be a great fit.
WHAT WE OFFER
We guarantee an engaging workplace where successes are celebrated and colleagues support each other. Our benefits include loads of celebrations, competitive pensions and insurance schemes, subsidized lunch and free parking. If you want to give your health a little extra love, join our onsite gym in Aarhus or book an appointment for a subsidized massage. We value work-life balance, offering flexible working hours and working from home.
QUESTIONS?
If you have any questions about the position, feel free to contact Customer Support Director Lene Kristensen by email (lene.kristensen(at)schibsted.com) or on Linked In.
If you have any questions about the recruitment process or our company culture, Alessia Porazzi, Talent Acquisition Specialist, (alessia.porazzi(at)schibsted.com) is here for you!
GOT YOUR ATTENTION?
If you are looking for a workplace and the role in which you could share your knowledge and expertise, learn and grow, get inspired, be yourself, and make a difference, let us hear from you by Sunday 17th November.
To give everyone a fair chance, we will start interviewing from week 47, after the closing date.
RECRUITMENT PROCESS?
1. First meeting with Lene (your background, skills & growth goals, Schibsted as an employer)
2. Meeting with the team and case scenario (get to know each other, how would it be to work as part of the team, diving deeper into your skillset)
3. Reference check and offer!

Schibsted Marketplaces
FINN, Blocket, DBA, Bilbasen, Oikotie & Tori. Did you spot any familiar names? Then you already know a bit about Schibsted Marketplaces! We joined forces in January 2023, collaborating closely at the Nordic level to enhance the user-friendliness of our marketplaces. With 1400 colleagues in the Nordics, we share a passion for our work and foster a friendly and caring community. Curiosity, teamwork, problem-solving and continuous learning are the cornerstones of our culture.
Currently, we’re embarking on an exciting journey of becoming a fully marketplace-focused company holding together 40+ brands. Our mission is to empower people to make smart choices for themselves and future generations, and that’s why our future direction is all about staying agile and proactive in the rapidly evolving digital landscape — shaping the future of digital marketplaces!
Have a sneak peek at our day-to-day life on Linked In & Instagram, and get to know the Schibsted Tech & Shetech Communities along with the Schibsted Talks podcast hosted by our very own colleagues.
Inclusion for us means creating a fair workspace where each of us is respected, celebrated for who we are, and given equal opportunities to thrive. Check out more here about our commitment to Diversity, Inclusion & Belonging.
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Schibsted doesn’t accept unsolicited profiles from recruitment agencies and won’t pay fees to any third-party agency or company that doesn’t have a signed agreement with us. If provided, we're free to contact the profiles ourselves.

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