Are you ready to take the helm of an innovative IT team in a dynamic and global environment? At Monjasa, we believe in creating Personal Business where meaningful connections drive success. Guided by our values - Respect, Curiosity, Ambition, and Smile & Joy - we foster a culture that is collaborative, innovative, and inclusive. Currently, we are on the lookout for an IT Senior Supporter who will not only steer our local IT operations but also collaborate with regional offices to ensure seamless technology support and infrastructure management.
Role description
As an IT Senior Supporter, you will be at the heart of our technology operations, leading a smaller team of IT Supporters and ensuring smooth, efficient support for our regional offices. You will be the bridge between IT support and infrastructure, ensuring our tech runs seamlessly while also driving strategic improvements.
You will have your workstation in our HQ in Fredericia where you can enjoy the wonderful colleagues from various departments and – not to forget – the amazing breakfast, lunch and snacks throughout the day in our canteen. About the team and the role, Jonas Storm, IT Manager, says:
“The IT support team plays a crucial role in ensuring that our entire global organization runs smoothly. Strategically located in four cities - Singapore, Dubai, Fredericia, and Panama City - our team dedicatedly provides round-the-clock support. We deeply value personal business and curiosity, and we go the extra mile to ensure a satisfied colleague. We foster a strong sense of camaraderie and strive to meet face-to-face at least once a year, and we would love to welcome a new colleague”
Areas of focus

• Team Leadership & Mentorship: Inspire and guide your IT team, conducting regular check-ins to foster growth and collaboration
• Stakeholder Collaboration: Be the go-to person for managing escalations and coordinating with various technology stakeholders
• Incident & Continuity Support: Work closely with the incident team to manage and mitigate IT incidents while ensuring the continuity and availability of applications
• Policy Development: Craft and implement IT policies and best practices that strengthen our operational excellence
• Regional Office Engagement: Take ownership of regional office setups, conducting site visits, and ensuring users have optimal IT experiences
• Saa S Expertise: Specialize in key Saa S applications, becoming the subject matter expert who drives their effective use across the organization

Technologies you will be working with:
Office 365, ITIL V5, Intune, Windows 11, MS Teams, Jira, Endpoint Central, Power Apps, Low Code and Share Point Online
Key Responsibilities

• Deliver top-notch 1st/2nd level support to users and vessels via a ticketing system
• Manage the lifecycle of end-user equipment, from purchasing to asset management
• Ensure seamless onboarding and offboarding processes for employees
• Monitor internal systems and liaise with relevant departments to resolve issues
• Actively engage with users to help them get the most from our IT platforms

Furthermore, it is preferred if, you are an experienced user of Microsoft Office and familiar with enterprise-level IT environments.
You have experience with one or more of the following:

• User administration in Azure and O365
• Endpoint management and software deployment
• Network troubleshooting and configuration
• Helpdesk systems such as Jira or similar platforms
• Power Platform
• Microsoft Intune for device management

Your personal skills
At the top of your list of skill sets is service orientation and problem solving. You have a passion for technology, particularly a curiosity on the world of AI, and a proven track record in IT Support. Your ability to navigate complex challenges with a smile and foster a culture of respect and curiosity makes you the perfect fit for our team.
Are you ready for your next adventure? Embrace a role that offers both challenge and fulfillment in a company that truly values personal connections and professional growth. Apply now to join Monjasa and lead the way in IT excellence!

Deadline
06/12/2024
Office
Fredericia, Denmark