Denmark Job Openings
Cision
IT Support Engineer
Copenhagen
August 22, 2024
Core job responsibilities:
- Provide a high level of customer service & end user support
- Provide remote and desktop support across the globe
- Provide VIP\Executive level support
- Utilize our ITSM platform to categorize, prioritize and escalate issues as necessary
- Take ownership of issue\request through resolution or escalation
- Analyze hardware and software problems, troubleshoot per approved procedures
- Participate in project related activity in varying capacity
- Perform hardware and software setup, configuration, and testing per current standards and approved procedures
- Help create and maintain system support documentation
- Help with procurement and management of hardware and software licenses
Experience and Requirements:
- 2 + years of experience in Microsoft Windows, Apple, network troubleshooting & web-based application support
- 2 + years of experience in providing desk side and remote support
- Knowledge of ITIL methodologies preferred but not necessary
- Strong experience and understanding of Office365 & Share Point.
- Some experience in Windows and Apple deployment technologies
- Experience in working with Jira Service Manager preferred but not necessary
- Strong remote end user support experience
- Experience in working with Okta or similar SSO technologies
- Bachelor’s degree in computer science or related field is advantageous
Attributes:
- Strong interpersonal skills and thoughtful and effective communicator
- Ability to stay calm and professional under pressure
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- High aptitude and interest in learning new technologies
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