Denmark Job Openings

Nexi Group

Retention Success Specialist

FULL TIME

October 10, 2024

Why join us in 2024?
Think of the digital tools we use daily—from virtual shopping to contactless payments. These technologies are shaping the future of finance, and we invite you to be part of that journey in an innovative, inclusive environment. With our global merger, you’ll have career development, collaboration, and growth opportunities.
What you can expect from us:

Competitive salary and benefits package
Comprehensive training and ongoing support to help you thrive in your role
Flexible working conditions
Health and dental insurance for you and your family
Sports clubs and wellness initiatives to keep you active and healthy
Referral bonuses for recommending new team members

About your future role as Retention Success Specialist
Do you have at least 1 year of experience in sales, customer service, or retention? Do you excel at building meaningful relationships over the phone and have a passion for helping others? If so, this role could be the perfect fit for you.
As part of our team based in Ballerup, Denmark, you'll collaborate with colleagues from diverse backgrounds who are passionate about creating the best experience for our merchants.
What You’ll Be Doing:

Engaging with existing merchants to ensure exceptional customer experiences
Handling both inbound and proactive outbound calls to reduce customer turnover and enhance satisfaction
Responding to customer queries with empathy and professionalism
Collaborating with the team to develop strategies for customer retention and growth
Building lasting relationships with merchants
Using feedback to refine techniques and improve customer retention

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

We’re looking for someone who:

Has experience in customer service, sales, or retention and enjoys making multiple phone calls to ensure top-notch service
Is an excellent communicator, both in verbal and written forms
Can build rapport quickly and is skilled in relationship management
Is customer-focused with a commitment to merchant satisfaction
Has a proactive, problem-solving mindset and thrives on delivering results
Remains professional and composed in high-pressure situations
Is fluent in both English and Danish (required)

If this opportunity resonates with you, we'd love to hear from you!

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.
By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

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