Denmark Job Openings
Carrier
Service Director - Scandinavia (remote)
Copenhagen
FULL TIME
November 9, 2024
Denmark Location:
Remote Location Dennmark
- Ensure all service departments properly managed, including timely completion of all annual performance reviews.
- Develop and train personnel to meet future strategic challenges.
- Ensure the local management group and CTE service organization is aligned and informed on priorities and strategic directions
- Work closely with the Sales Director to develop and grow commercial relationships with key customers
- Actively participate in management meetings to develop and implement overall business strategy.
- Actively grow revenue by expanding service product offerings as required by customers.
- Actively grow spare parts sales both organically and by the implementation of new product lines in conjunction with spare parts development team at a European level.
- Work with all stakeholders to enhance the service delivery reputation of the company.
- Work with all stakeholders to maintain and if required further develop our Service Delivery Network.
- Oversee and develop our Service Network audit program.
- Continue to enhance our Service Network cost management system.
- Ensure implementation and follow up on agreed processes for mounting and installation throughout service partner network.
- Work with Network Operations Manager to deliver both company and Network EHS programs.
- Develop and enhance spare parts sales in conjunction with European parts teams.
- Manage and oversee workshop in Padborg and implement tools and processes to enhance efficiencies when required
- Oversee our Technical Support team and work with the Technical Operations Manager to deliver projects such as re-work campaigns to ensure such projects are completed in a timely & professional manner.
- Manage any field incidents in conjunction with the Technical Operations team.
- Work with the Contracts and Warranty Operations Manager and team to continue to understand contract cost evolution.
- Control market pricing for Contracts and telematic solutions in conjunction with Sales Director.
- Continue to develop our online customer portal “my Fleet” and ensure proper usage of e Care for claim handling
- Further develop contract product offerings.
- Work with Contracts and Warranty Operations Manager to develop, produce and deliver customer contract KPI’s as required.
- Attend customer reviews as necessary.
- Build relationships with key industry players.
- Oversee engineer Training and Development programs.
- Work with Training and Product Development Managers to enhance programs and ensure training standards.
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