Denmark Job Openings

Danske Bank

Service Manager

Copenhagen

FULL TIME

October 15, 2024

Join the innovation trail at Danske Bank - a leading financial institution in Europe! This is an exciting opportunity to manage a key vendor partnership that holds strategic importance across Danske Bank teams. Are you our new colleague?
In this role, you will be working closely with 5 highly motivated peers in Denmark and Lithuania. The position is based in Copenhagen.
Your responsibilities
As Service Manager, you will oversee the delivery of a People Service from a key vendor. You are responsible to a myriad of internal customers sitting across Danske Bank for the initiation, transition and ongoing support of the service. More specifically, you will be:
Managing day-to-day service:

Ensuring that the service delivery and support agreed customer requirements
Working with the business to understand and translate customer requirements and issues into activities, measures or service components
Soliciting data, statistics and reports for analysis and to facilitate effective service monitoring

Managing operational service-related governance:

Serving as the point of escalation for issues/incidents relating to the service
Representing the service in change advisory board (CAB) meetings
Participating in negotiating service level agreements (SLAs) and operational level agreements (OLAs) relating to the service

Managing improvement and change to service:

Identifying opportunities for service improvements, discussing these with the customer and raising requests for change (RFCs) as appropriate
Liaising with the appropriate process owners throughout the service lifecycle, for example: Service Continuity, Service Availability, Change Management etc.

Managing service continuity, security and compliance:

Ensure the following are developed, maintained and accessible: Service Procedures Manual, Service Continuity Plans, and Secure Security compliance and regulatory requirements

A great match

Experience with outsourced deliveries preferable offshore
+10 years’ experience with Service Delivery Management, Project Management, or equivalent with focus on deliveries to multiple stakeholders
Experience with agile delivery methodology, roles and competency mix
Great communication skills, able to translate business requirements in problem statements and solutions
Ability to build data, presentations etc. for senior audiences
Ability to shape your focus around challenges of varying, potentially un-related topics
Experience of similar roles within the banking industry is a helpful addition

We offer
This is an opportunity to shape the future of financial services and make a significant impact. As a modern workplace, our employees can benefit from our offers such as: Canteen, a highly attractive benefits package offering health insurance, pension, 6 weeks of vacation and more. We have a flexible working arrangement with the opportunity to work from home a couple of days a week.
Interested?
Ready to take the next step in your career? We are reviewing applications on a rolling basis and thus encourage you to submit your application as soon as possible. For more details about the position, feel free to reach out to Lone Green Arnholtz, lona@danskebank.dk.
We look forward to hearing from you!

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