Skills:

• 3+ years recent experience in a customer facing, advisory or consulting delivery role
• Knowledge of Microsoft Exchange settings and configurations is considered a bonus!
• Bachelor's degree in Business or a related field (preferred).
• Proven experience supporting and onboarding enterprise customers.
• Excellent communication and problem-solving ability
• A proactive attitude in delivering Customer First experiences
• Ability to develop and deliver messages and presentations to technical and non-technical audiences
• Proficient in services related software and technology.
• Ability to work in a fast-paced and challenging environment.
• Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework
• Meet deadlines for customer engagements and deliverables
• Leverage applicable systems and processes to manage customer projects

What You Will Be Doing:

• Consistently plan and deliver on-time projects and solutions guidance to our customers
• Provide impactful solutions and result in highly successful accounts enabling strong adoption, renewal and upsell
• Consistently execute against the defined onboarding processes within the defined program scope
• Convert customer needs & business objectives to a product solution
• Guide customers in the build and testing of their use case
• Identify gaps and deliver solutions to drive SIS use cases in partnership with customers
• Deliver a superior onboarding experience and custom configurations to the customer by setting & meeting expectations
• Proactively drive key milestones and outcomes by executing configurations for customers
• Mitigate risks proactively to ensure timely execution
• Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
• Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative
• Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge.
• Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption