Role Description
This is a part-time role (20 hours/week) for a student assistant located in Copenhagen, Denmark. You will work closely with UX and Service Design colleagues as part of our Journey Mapping and Design Research activities. Your main responsibilities will be

• planning and conducting user interviews (with customers and staff)
• planning and creating surveys (with customers and staff)
• analysing the results independently and together with your team members
• participating in turning research findings into actionable insights

We mostly do user interviews online via Teams, since our work has a global scope. However, some lighter travel activity might occur, if this aligns with your studies and other plans and situation, of course.
We will provide guidance, onboarding and coaching, and you will be assigned a "buddy" who will help you get started and settled in. We are very open to experimenting with methods and we hope to co-create and explore new approaches together with you. We will value your input and fresh perspectives.
About our team
We are a strategic design team that's part of a bigger design structure in Maersk. Our team covers the end-to-end customer experience of our digital platforms. This makes us responsible for collaborating closely with many other design, product and tech teams across the organisation who will help shape our research scope and ultimately apply our insights.
About you
You have completed a bachelor's degree
You are currently enrolled in a Master's degree in (Digital) Design, Digital Innovation, Strategic Design and Entrepreneurship, Ethnography or related fields
You have at least 1 year remaining of your studies
Previous experience with qualitative or quantitative research is a plus
Strong interpersonal and analytical skills is a huge plus

How to apply

• Mandatory: Upload or attach your resume which includes a brief paragraph on your motivation to apply.
• Mandatory: Upload grade transcript.
• Optional: Upload or attach your portfolio if you have example(s) of research or journey mapping projects from school or previous jobs.