Egypt Job Openings
Majid Al Futtaim
Associate Manager - Seller Support
Cairo
September 16, 2024
JOB TITLE
Associate Manager - Seller Support | MAF Retail | Retail Corporate Egypt
ROLE SUMMARY
The Associate Manager – Seller Support is responsible for helping and support sellers operating on the marketplace platform. The primary objective is to ensure a seamless selling experience and optimize order fulfilment by addressing seller inquiries, managing inventory, coordinating with suppliers, and resolving issues. Additionally, the role focuses on enhancing customer interaction and satisfaction, contributing to seller satisfaction, customer retention, and overall marketplace success.
ROLE PROFILE
- Assist sellers with account setup, product listings, order management, payment processing, and inquiries.
- Investigate and resolve seller-related issues or disputes, ensuring satisfactory outcomes for both sellers and customers.
- Insure adherence to marketplace guidelines, monitor policy updates, and recommend process improvements for efficiency.
- Maintain clear and timely communication with project leaders regarding any concerns, issues, or process adjustments.
- Lead or contribute to process improvement projects, utilizing tools and reporting to track and assess progress.
- Handle and escalate any issues or queries related to routine operational tasks as necessary.
- Develop new ideas, tools, or processes to enhance operational efficiency and collaborate with teams to implement solutions.
- Apply and follow Majid Al Futtaim Retail’s Human Capital corporate policies and relevant procedures and instructions.
REQUIREMENTS
- Bachelor's degree in Business Administration or related field.
- 3+ years of experience as a seller support or customer experience and operations.
- Good understanding of data analysis tools or reporting software.
- Advanced proficiency in Microsoft Office.
- Full proficiency in English, both written and spoken.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.
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