Egypt Job Openings
Teleperformance
Customer Care Specialist (English)
New Cairo
FULL TIME
September 12, 2024
Job Description:
Customer Service Representative
Teleperformance, a leading global provider of customer experience management services, is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a prestigious Telecommunication account.
Responsibilities:
Job Type: Full-time
Pay: E£14,000.00 per month
Education:
Customer Service Representative
Teleperformance, a leading global provider of customer experience management services, is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a prestigious Telecommunication account.
Responsibilities:
- Provide exceptional customer service to clients through inbound and outbound calls
- Resolve customer inquiries and complaints in a timely and professional manner
- Accurately document customer interactions and update customer records
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue
- Contribute to a positive and collaborative team environment
- Excellent communication and interpersonal skills
- Fluency in English (both written and spoken)
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced and dynamic environment
- High level of computer literacy
- Egyptian nationality and university graduate
- Fresh graduates are encouraged to apply
- Competitive salary of up to EGP 14,000 net per month (including Euro KPIs)
- Salary increases after 6 months of successful performance
- Rotational work schedule from 4 PM to 4 AM (Sunday is a fixed day off)
- Overnight allowance of EGP 45 per hour
- Convenient location in New Cairo City
- Comprehensive medical care up to EGP 400,000
- Social insurance coverage
- Door-to-door transportation for female employees
- Excellent opportunities for career advancement and promotion within 6 months
Job Type: Full-time
Pay: E£14,000.00 per month
Education:
- Bachelor's (Required)
- English (Required)
- New Cairo (Required)
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