Job Description:
Customer Service Representative
Teleperformance, a leading global provider of customer experience management services, is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a prestigious Telecommunication account.
Responsibilities:

• Provide exceptional customer service to clients through inbound and outbound calls
• Resolve customer inquiries and complaints in a timely and professional manner
• Accurately document customer interactions and update customer records
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue
• Contribute to a positive and collaborative team environment

Requirements:

• Excellent communication and interpersonal skills
• Fluency in English (both written and spoken)
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced and dynamic environment
• High level of computer literacy
• Egyptian nationality and university graduate
• Fresh graduates are encouraged to apply

Benefits:

• Competitive salary of up to EGP 14,000 net per month (including Euro KPIs)
• Salary increases after 6 months of successful performance
• Rotational work schedule from 4 PM to 4 AM (Sunday is a fixed day off)
• Overnight allowance of EGP 45 per hour
• Convenient location in New Cairo City
• Comprehensive medical care up to EGP 400,000
• Social insurance coverage
• Door-to-door transportation for female employees
• Excellent opportunities for career advancement and promotion within 6 months

If you are a passionate and dedicated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity at Teleperformance.
Job Type: Full-time
Pay: E£14,000.00 per month
Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• New Cairo (Required)

Application Deadline: 13/09/2024