JOB TITLE
Customer Service Team Leader | MAF Properties | Shopping Malls

ROLE SUMMARY
The position is responsible to supervise the Customer Service Team including efficient management of the Information Desk / booth ensuring that all customer service related activities are carried out in accordance with the prescribed policies and guidelines and to the highest level of service standards.

ROLE PROFILE

• Maintain comprehensive knowledge of our assets, services, amenities, store locations, mall layout, and promotional activities.
• Act as a backup for Customer Service Officers, ensuring seamless customer service operations.
• Ensure Customer Service Team adheres to established grooming standards and company policies.
• Handling and timely resolving customer complaints/queries.
• Handle daily cash procedures from Gift Card booth, ensuring proper reconciliation and depositing.
• Conduct training for Customer Service Team to enhance skills and service standards.
• Keep informative brochure holders well-stocked, neat, and tidy, and update mall directory monthly.
• Ensure compliance with Majid Al Futtaim Properties Code of Conduct, Departmental policies, and Human Capital Policies.

REQUIREMENTS

• Bachelor's degree holder.
• English language skills.
• Minimum 3 - 5 years work experience in Customer Service.
• Experience in in a reputed Shopping Centre, luxury Hotel industry in Egypt is an asset.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.