Egypt Job Openings
Majid Al Futtaim
Customer Service Team Leader
Cairo
September 12, 2024
Description
JOB TITLE
Customer Service Team Leader | MAF Properties | Shopping Malls
ROLE SUMMARY
The position is responsible to supervise the Customer Service Team including efficient management of the Information Desk / booth ensuring that all customer service related activities are carried out in accordance with the prescribed policies and guidelines and to the highest level of service standards.
ROLE PROFILE
REQUIREMENTS
WHAT WE OFFER
Customer Service Team Leader | MAF Properties | Shopping Malls
ROLE SUMMARY
The position is responsible to supervise the Customer Service Team including efficient management of the Information Desk / booth ensuring that all customer service related activities are carried out in accordance with the prescribed policies and guidelines and to the highest level of service standards.
ROLE PROFILE
- Maintain comprehensive knowledge of our assets, services, amenities, store locations, mall layout, and promotional activities.
- Act as a backup for Customer Service Officers, ensuring seamless customer service operations.
- Ensure Customer Service Team adheres to established grooming standards and company policies.
- Handling and timely resolving customer complaints/queries.
- Handle daily cash procedures from Gift Card booth, ensuring proper reconciliation and depositing.
- Conduct training for Customer Service Team to enhance skills and service standards.
- Keep informative brochure holders well-stocked, neat, and tidy, and update mall directory monthly.
- Ensure compliance with Majid Al Futtaim Properties Code of Conduct, Departmental policies, and Human Capital Policies.
REQUIREMENTS
- Bachelor's degree holder.
- English language skills.
- Minimum 3 - 5 years work experience in Customer Service.
- Experience in in a reputed Shopping Centre, luxury Hotel industry in Egypt is an asset.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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