• Lead, mentor, and manage a team of customs brokers and operations staff to ensure high performance and compliance with company standards and government regulations.
• Develop and implement training programs to enhance the skills and knowledge of the team in customs and trade compliance.
• Conduct regular performance reviews and provide constructive feedback and coaching.

• Oversee and manage all customs clearance processes for imports and exports, ensuring compliance with local and international regulations.
• Coordinate with customs authorities and other regulatory bodies to resolve issues and facilitate smooth customs clearance.
• Review and approve customs documentation, including declarations, invoices, and certificates of origin.

• Ensure all customs procedures comply with applicable laws and regulations, including tariff classification, valuation, and origin.
• Monitor changes in customs regulations and update internal processes accordingly.
• Identify and mitigate risks related to customs clearance, such as delays, fines, and penalties.

• Identify new business opportunities and develop strategies to attract and acquire new customers for customs clearance services.
• Engage in commercial activities, including preparing proposals, conducting sales presentations, and negotiating contracts with potential clients.
• Build and maintain strong relationships with existing customers to understand their needs and identify opportunities for upselling and cross-selling additional services.
• Collaborate and conduct joint customers’ visits with the Business Development / Sales / KAMs teams to develop targeted campaigns and promotional activities to increase market share.

• Build and maintain strong relationships with customs authorities, government agencies, and other stakeholders.
• Collaborate with internal departments such as sales, logistics, and finance to optimize customs clearance processes and support business goals.
• Manage relationships with third-party service providers and negotiate contracts as needed.

• Identify opportunities for process improvements and cost savings in customs clearance operations.
• Implement best practices and standard operating procedures (SOPs) to enhance efficiency and accuracy.
• Utilize technology and software solutions to streamline customs clearance processes.

• Prepare and present regular reports on customs clearance activities, KPIs, sales performance, and compliance metrics to Management and Product Heads.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Provide insights and recommendations to senior management on customs-related and business development matters.

• Bachelor’s Degree in Business Administration, Transportation, Supply Chain Management or related field of study is a Must.
• Master’s Degree in Business Administration, Transportation, Supply Chain management or related field of study is a plus.
• Minimum of 5-7 years of Customs brokerage management in International Freight Forwarding and/or Integrated Logistics service providers.
• Customer Service and Operational experience is a Must.
• Good Knowledge of Ocean Freight and Ground Freight products is a must.
• Proven ability to lead teams in a matrix structure.
• Very good English skills in spoken and written is a must.
• Very good French skills in spoken and written is a plus.
• Excellent MS Office user knowledge (Excel, Access, Power Point, MS-Project).
• Excellent command of Negotiation power and quality / compliance awareness.
• Excellent communication and presentation skills as well as motivation skills.
• Very good analytical and conceptual skills in combination with strong entrepreneurial action and critical thinking.
• Excellent and up-to-date specialist and market-specific knowledge.
• Structured, strategic as well as solution- and goal-oriented way of working.