Exams Account Relations Coordinator

• Promote & deliver high quality events, tours or projects planned and delivered in relation to target audience’s needs and British Council strategic objectives
• Identify & respond to needs of relevant target audiences

• Project management and vendor management to ensure procurement, regular servicing, and readiness of use of related equipment to ensure smooth delivery of exam services; support negotiation with partners & suppliers to arrange relevant resources & arrangements
• Plan and implement all event participation to agreed standards, including but not limited to child protection, branding & EDI

• Ensure budgets are monitored and reported on according to the agreed timetable

• Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
• Proactively work with Account Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
• Act as the first point of contact for delegated partnerships
• Network effectively at events and online
• Adds value to key accounts and looks at opportunities for growth or retention through cross- sell and other initiatives

• Ensure all communications, online & offline, are up to date and effective
• Works to defined Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

• Uses standard procedures and templates, regularly records, analyses and reports on operational activity to support senior managers in making timely/ effective business decisions
• Supports wash-up meetings to review activity, continual improvement and corrective actions
• Embed monitoring & evaluation steps across all product/project life-cycle, recording and reporting impact of activities and sharing findings with colleagues and managers
• Support analysis of trends in registration of different qualifications
• Conduct customer satisfaction surveys designed locally and by region
• Collect other competitor and business intelligence from own and others networks and contacts, as well as desk research and mystery shopping exercises
• Present findings of above and recommendations on service design improvements and promotional messaging to Product and Marketing Managers in regular meetings

• Arabic
• Background and knowledge about schools’ different education sector
• Knowledge or learning of online learning.
• Event or project management
• Conducting analysis or generating intelligence

• Number of positions: 1
• Employment Type: FTC 1 year to be renewed
• Location: Alexandria, Egypt
• Grade: 4H
• Deadline to receive applications: 17 Sep 2024 (23:59 Gulf Standard Time)
• Other: