Purpose of the job

Originating and leading Human Resources practices and objectives for and Technology & Customer Care departments. Ensuring better communication and understanding to the departments needs and enhancing the perceived value of HR to all stakeholders while establishing credibility and trust.

Duties and responsibilities

1. Formulate partnerships across assigned departments to deliver value added service to management and employees that reflect the business objectives of the organization
2. Consult with line management to provide HR guidance when appropriate.

3. Provide daily operational and consultative support to business managers.

4. Validate new hire requests against the HC plan of assigned departments.

5. Search for and screen potential profiles to match requested positions descriptions from all defined recruitment sources.

6. Carry out recruitment activities as screen applicants and conduct interviews.

7. Conduct relevant tests and Competency Based Structured interviews needed to qualify candidates.

8. Agree with department hiring manager on final selection to proceed with offer stage.

9. Communicate job offers to candidates following HR general guidelines and compensation structure

10. Ensure proper on-boarding of new employees.

11. Identify training needs for department and individual coaching needs. Evaluate and monitor the success of training programs for assigned department.

12. Provide continuous counseling to employees on their development needs and advise them on relevant training programs.

13. Ensure employees timely enrollment in the training plan, through HRMIS, as per the announced deadlines and that their courses are relevant to their PDPs.

14. Attend Team buildings with training department and external supplier to make sure the needs of the assigned departments are covered
15. Ensure timely announcement of the validated functional training plan and monitor its progress
16. Reviews performance management submissions for procedural compliance and effectiveness.
17. Reflect approved HC on organization charts and submit updated organization charts on a quarterly basis.
18. Review and update Job descriptions on a regular basis
19. Review proposed re-organization structures, evaluating the proposal against the set guidelines and challenge the top management when needed before final validation of Organizational Development.
20. Conduct Job Matching of assigned departments positions according to different surveys (Towers Watson, Hay..etc.) to assure accurate compensation surveys results

21. Work in partnership with top management team(s) in order to clarify their workforce requirements to develop a business-driven Workforce Strategy.

22. Participate in Assessment Centers with the Talent & Organization team and attend scheduled feedback sessions to develop the employees PDP

23. Review and validate requests for summer internships from the assigned departments, conduct screening and assessments for interns and match the short-listed with the received requests
24. Conduct the exit interviews meeting, analyze the reason of resignation.

25. Attend the Employee Grievance and Workplace Discipline cases with the Ethics and Compliance department.24. Receive promotion requests and ensure validation against set criteria and guidelines for further actions.

Job specification

Education

• Bachelor of business administration or equivalent
• A post graduate study in HR is an asset.

Experience

Minimum 4 years of experience, 2 of which are in HR.

Experience in Technical recruitment is a must.

Skills and abilities

1. Fluent English both spoken and written.

2. Excellent computer skills.

3. Strong presentation and communication skills.

4. Multitasking capability; is able to manage several activities concurrently.

5. Flexible and adaptable; perform well in diverse and challenging environments.

6. Strong organizational skills; can work around barriers without invoking higher authority.

Contrat