Egypt Job Openings
Giza Systems EG
Quality Associate
Cairo
FULL TIME
September 3, 2024
Job Description
- Assist, support and perform the target based on transaction quality monitoring and ensure accuracy and effectiveness.
- Ensure and apply accurate and detailed feedback is uploaded for every monitored transaction.
- Monitor and raise violations for issues which impact customer and business and assure to be aligned with violations procedure.
- Maintain and apply a low variation in calibration.
- Support, track and assist on monitor corrective and preventive actions to ensure a proactive approach.
- Compile and write training material and conduct training sessions on quality control activities over operations employees repeated violations.
- Monitor, track and highlight quality issues in the calls and introduce corrective actions for all operation processes.
- Ensure, preserve and optimize calls outcomes meet customer expectations based on company objectives.
- Interpret and implement quality assurance standards and procedures.
- Assist in providing and sharing timely floor dipstick reports on new briefing and updates.
- Apply and conduct Mystery Calling on agents to assure information accuracy in regular biases.
- Define, collect and share alerts whenever an opportunity related to quality, customer experience or cost are observed.
- Maintain confidentiality in all matters related to work and information.
- Perform any other duties assigned to him/her related to the nature of the work.
Personal Skills
- Bachelor’s degree in business administration or any other related field.
- 1 year of experience as a quality specialist in the call center filed.
- Hands on experience with Microsoft Office.
- Knowledge of client and customer requirements.
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
Technical Skills
2. Strong attention to detail
3. Proficiency in quality assurance processes
4. Ability to analyze and interpret data
5. Problem-solving skills
6. Familiarity with contact center technologies and systems
7. Ability to provide constructive feedback
8. Time management and organizational skills
9. Knowledge of customer service best practices
10. Ability to work effectively in a team environment
Education
Job Details
Preferred Candidate
New Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description
Looking for similar job?
HITACHI ENERGY TRANSFORMERS S.A.E
Quality Control Specialist
FULL TIME
September 2, 2024
View Job Description
New Job Alerts
Kent College West CairoEgypt
Head of Senior School
FULL TIME & CONTRACT
November 6, 2024
View Job Description
Udacity
Session Lead (External Contractor) - CyberSecurity Foundation Nanodegree (Egypt)
Cairo
November 6, 2024
View Job Description
World Health Organization
CONSULTANCY- To provide technical input in multi-disease outbreak and other mechanisms to strengthen the capacity of member states to better prepare, prevent and control disease outbreaks NOB level.
Cairo
FULL TIME
November 6, 2024
View Job Description