Egypt Job Openings
Dubizzle MENA
Senior Operations Manager
Cairo
FULL TIME
October 15, 2024
As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
JOB PURPOSE
As a Senior Operations Manager, you will be responsible for overseeing and optimizing the daily operations of a complex organization, specifically managing Market Scanning, IT, Cars Transactions Operations, Customer Support, and Content Moderation. You will work closely with executive leadership to develop and implement strategies that drive efficiency, improve performance, and ensure overall business success.
KEY RESPONSIBILITIES
- Take ownership of the Operations department and the different functions within it.
- Liaise with the CEO to make decisions for operational activities and set strategic goals.
- Develop and implement long-term operational strategies aligned with the organization's goals and objectives.
- Plan and monitor the day-to-day running of the department to ensure smooth progress.
- Evaluate regularly the efficiency of operations procedures according to organizational objectives and apply improvements.
- Oversee customer support and customer experience processes and organize them to enhance customer satisfaction.
- Review financial information and adjust operational budgets to promote profitability.
- Prepare statistics & data and compile accurate reports. Analyse and improve process and service procedures, policies, and standards.
- Revise and formulate policies and promote their implementation.
- Evaluate overall performance by gathering, analysing and interpreting data and metrics.
- Mentor and develop the Operations team and nurture an environment where they can excel through encouragement and empowerment.
- Ensure compliance with relevant regulations, industry standards, and internal policies.
- Negotiate contracts and maintain relationships with IT vendors.
- Forecast requirements, prepare an annual budget, schedule expenditures, analyse variances, and initiate corrective actions.
QUALIFICATIONS
- University Degree. Preferably, Master of Business Administration qualification (MBA).
- 8+ years of experience as an Operations Manager or in a similar role;
- Proven track record of successfully leading and managing operations teams in these areas.
- In-depth knowledge of diverse business functions.
- Excellent understanding of how to align operations with the company’s strategic goals.
- In-depth knowledge of methodologies like Lean, Six Sigma, or Agile for improving operational efficiency.
- In-depth understanding of budgeting, forecasting, and financial analysis to drive profitability.
- Knowledge of tools and methodologies to enhance customer interactions.
- Proficient in data analytics tools.
- Ability to plan, prioritize and make effective decisions
- Excellent verbal and written communication skills
- Excellent problem-solver
- Strong coaching skills.
- Adaptable to change and driven to achieve results;
- Self-motivated and results oriented
- Able to work collaboratively in a fast paced environment.
Benefits
- Social, Medical & Life Insurance
- A fast paced, high performing team.
- Rewards & Recognitions
- Learning & Development opportunities
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