Egypt Job Openings

Guardian Glass

Supply Chain Coordinator- Afternoon Shift

October 31, 2024

Your JobThe Order Management Specialist/ Supply Chain Coordinator is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
It involves the cooperation with customers located in Europe. Order Management Specialist is a key contact between the Inside Sales Coordinators, Supply Chain members and the plants throughout Europe. In that scope, Order Validation Specialist is to identify and understand customer's order needs and provide them with the most suitable solution for their business activities.
The position is based in 10th of Ramadan city, Sharqia, Egypt working in afternoon shift. Fresh graduates are also welcome to apply.
Our Team
The role will involve the cooperation with customers Order Management Specialist works in close cooperation with Customer Facing, scheduling, demand planning, logistics, production and shipping. Developing customer-supplier relationship in collaboration with Supply Chain streams on the follow-up of customers' orders and requests. This requires an excellent knowledge of the process and to successfully navigate around production and logistics constraints.
What You Will Do

Deal with all customer account enquires that include: order entry, modification, validation and product availability requests management.
Expand the relationships with existing internal customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between customer facing team and internal teams to ensure customer orders are correctly and timely fulfilled
Resolve any issues and problems faced by customers
Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships and business efficiencies.

Who You Are (Basic Qualifications)

Fluent in English, both written and spoken
Proven previous experience within an Order Management or Supply chain process
Good communication and interpersonal skills with an aptitude of building relationships
Effective organizational skills
Problem-solving skills
Must be proactive, customer focused and results oriented
Good PC skills in MS Office
Ability to effectively question or challenge the status quo
Deal with all customer account requests.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
Support customer facing team by highlighting new prospect opportunities in a timely manner.

What Will Put You Ahead

Bachelor's degree
Experience with Salesforce
Strategical thinking and ability to take value-based decisions
Flexibility to work in afternoon shift.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
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