Egypt Job Openings
Guardian Glass
Customer Facing with Italian and English
November 18, 2024
Your JobThe Customer Facing Specialist is responsible for coordination of internal Supply Chain case management process. The role involves building long-term relationships with customers, using language and interpersonal skills.
The role includes phone communications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of Ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers. Customer Facing Specialist is a key contact between the back-office teams and the Customer, SC members and the plant. In that scope, Customer Facing Specialist is to identify, understand and complete customer's requests. coming through email and through our service portal to provide them with the most suitable solution.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-MW2
The role includes phone communications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of Ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers. Customer Facing Specialist is a key contact between the back-office teams and the Customer, SC members and the plant. In that scope, Customer Facing Specialist is to identify, understand and complete customer's requests. coming through email and through our service portal to provide them with the most suitable solution.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
- Support the Order Management Process, including pre-and post-order activities.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Monitoring customer satisfaction levels
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Maintaining a positive image of the company
- Establishing long-term customer relationships
- Fluent in English and Italian, both written and spoken.
- Previous experience within a customer service role however fresh graduates are also welcome.
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Proactive, customer focused and results oriented attitude.
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo.
- Bachelor's degree
- Experience with Salesforce or any other CRM software
- Strategical thinking and contribution motivation mindset
- Experience in supply chain
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-MW2
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Diamond For Marketing & Business Solutions
Accountant
New Cairo
FULL TIME
November 19, 2024
View Job DescriptionSutherland Egypt
Customer Service Advisor - English
Cairo
FULL TIME
November 19, 2024
View Job Description
Looking for similar job?
Teleperformance
Customer service Agent
Cairo
FULL TIME & CONTRACT
October 6, 2024
View Job Description
HSBC
Customer Service Call Centre Specialist - Helpdesk Malta, GSC
Cairo
FULL TIME & CONTRACT
September 29, 2024
View Job Description
Teleperformance
Customer care representative
Cairo
FULL TIME
September 30, 2024
View Job Description
Allianz Partners
Customer Feedback Specialist - Cairo
Cairo
FULL TIME
October 2, 2024
View Job Description
Allianz Partners
MCC HUB - Assistant Manager Medical Services - Customer Operations
Cairo
FULL TIME
September 27, 2024
View Job Description
NOKIA
Telecom Egypt – Senior Customer Project Manager
FULL TIME
October 3, 2024
View Job DescriptionSee What’s New: Guardian Glass Job Opportunities
Guardian Glass
Order Fulfillment Coordinator- English speaker
November 12, 2024
View Job Description
New Job Alerts
Diamond For Marketing & Business Solutions
Accountant
New Cairo
FULL TIME
November 19, 2024
View Job DescriptionSutherland Egypt
Customer Service Advisor - English
Cairo
FULL TIME
November 19, 2024
View Job Description