Join our Team

• Develop, enhance, and implement delivery models, frameworks, ways of working and processes within customer support.
• Create the awareness and the environment that supports efficiency and profitable growth.
• Use the Solid background and understanding of Ericsson products and solutions to support Ericsson business.
• Exploit Strategic product leadership and product lifecycle management experience in Supporting delivery and sales success.
• Handle CSUL (Customer Contract Service Unit List) updates in agreement with Hardware Support team and Service Delivery Managers.
• Develop excellent Communication and cultivate positive relationships with your stakeholders.
• Provide product life cycle information (SW/HW) upon request.
• Stay updated on Ericsson portfolio/tools and standard methodologies.
• Ensure the Adherence and compliance to:
• Group directives
• legal and financial directives.
• Frameworks, processes, and tools.
• Data security & privacy.

• Education: Engineering bachelor’s degree
• Minimum years of experience: 5-10 years
• Ericsson Customer Support experience is plus.
• Excellent Negotiation and presentation skills
• Project Management and Technical background
• Strong knowledge of Service Delivery, Lifecycle & Compliance Process
• Change and improvement management skills.
• Data analytics and financial competence.