Egypt Job Openings
Taager
Team Leader - Experience (Call Center)
Cairo
FULL TIME
October 30, 2024
About Taager
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
Our Mission
Our mission is to empower anyone to start and scale their e-commerce business.
Our Vision
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.
Key Responsibilities:
Key Qualifications:
Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.
In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
Our Mission
Our mission is to empower anyone to start and scale their e-commerce business.
Our Vision
We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.
Key Responsibilities:
- Team Management: Lead and manage a team of tele-sales agents, providing guidance, training, and motivation.
- Sales Strategy: Develop and implement effective sales strategies to achieve revenue targets.
- Performance Management: Set performance expectations, monitor results, and provide feedback to team members.
- Training and Development: Conduct regular training sessions to enhance the skills and knowledge of tele-sales agents.
- Process Optimization: Identify and implement process improvements to streamline operations and increase efficiency.
- Reporting: Prepare and analyze sales reports to track performance and identify areas for improvement.
- Customer Satisfaction: Ensure that customers receive excellent service and are satisfied with their interactions with the tele-sales team.
- Technology Utilization: Leverage CRM software and other tools to enhance sales productivity.
Key Qualifications:
- Proven experience in tele-sales management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Results-oriented with a strong drive to achieve sales targets.
- Proficiency in using CRM software and other sales tools.
- Experience working in a startup environment.
- Knowledge of the Egyptian market and customer landscape.
- Proficiency in Arabic and English.
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