Global Technical Support Specialist for MV Drives, Motion Services division (location: EU)

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This position reports to

Global Motion Support Manager for Europe

Your role and responsibilities

In this role you will be responsible for technical assistance to internal and external customers, in the area of Medium Voltage AC drives globally, but concentrating on the European region. You will ensure ensures timely and cost-effective support in accordance with standard processes, procedures and safety guidelines. The work model for the role is: hybrid #LI-hybrid This role is open globally, but its location is set in ABB offices in Europe with a preference for Helsinki (Finland) or Aleksandów (Poland). You will be mainly accountable for: Prioritize, classify, answer and close support cases coming from local ABB or end customers with service contracts. Focus is to solve medium voltage drives cases. But also other cases should be handled Work directly with customers to fulfill service contracts. Main contact towards customer, owned-to-end process for service contract. From connecting the drive, to supporting customer on urgent basis and periodical reports and recommendations to customer Coordinate case escalation to factories (retrieve all info and summarize case history) Regular technical meetings with factories to get to know people and processes Know-how accumulation, by writing FAQ for common issues by holding presentations during Service Expert Days Creation and maintenance of Drive Startup packages Create and develop good team spirit Health and Safety: Apply safety rules and safe practices as well as environmental responsibilities

Qualifications for the role

• 3-5 years of experience working as Support or Service Specialist with Medium Voltage Drives
• Technical know-how of Medium voltage drives
• Quick learner, to recognize re-occurring fault patterns, thinking and acting systemically
• Technical Diploma or Bachelor Degree in engineering field
• Able to communicate effectively with customers and within ABB, including good English skills
• Customer focused attitude
• Able to be flexible and work in a team environment

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory