Finland Job Openings
Schneider Electric
Technical Support Manager
Espoo
FULL TIME
October 2, 2024
Job Description:
Join our team as a Technical Support Manager!
What will you be doing?
What do we offer you?
Did we get you inspired?
We are looking forward in getting to know you and warmly welcome you to send us your application!
About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
As a Technical Support Manager, you are responsible for managing the operations of the technical support for Schneider Electric in Finland. You will lead a team of Technical Support agents, ensuring the delivery of exceptional customer service and technical support to Schneider Electric employees, partners & end customers across the region. The role involves collaborating with cross-functional teams and stakeholders to drive continuous improvement in support processes, training initiatives, and customer satisfaction. The Support Manager in Finland will also be a part of the Technical Support & Training management team in the Nordic & Baltic Zone.
What will you be doing?
- Leading the team, providing guidance and support to ensure efficient and effective support services.
- Collaborating with the other Nordic support managers & Training manager to ensure the delivery of high-quality tech support & training programs and resources.
- Developing and implementing strategies together with the management team to improve support and training processes, identifying areas for optimization and efficiency.
- Monitoring and evaluating team performance, providing coaching and giving feedback to enhance individual and team productivity.
- Collaborating with stakeholders to address customer needs and drive customer satisfaction.
- Managing relationships with key stakeholders, both internal and external, to ensure alignment and successful delivery of services. Close collaboration with management team in the region.
What are we looking for in our candidate?
- Bachelor's or Master's Degree in Technical area – for example in IT or Engineering or other suitable education for this role.
- Previous experience in team management or leadership is seen as an advantage.
- Strong communication and interpersonal skills.
- Proficiency in Finnish and English.
What do we offer you?
This is a great opportunity to join Schneider Electric and power your career! You will be joining an international, dynamic, and responsible company, with an enviable reputation in the market. Schneider fosters the development of all its’ people around the world. Every day, we empower employees to achieve more and experience exciting careers. We offer you the support of an experienced team in an international context with further career progression opportunities. When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion, people development and work-life integration.
Did we get you inspired?
Please submit your application soonest, but no later than 27.10.2024. We will fulfill the position as soon as the suitable candidate has been found. If you’d like to gain more information on the role, please contact hiring manager Andreas Lärkestål, Technical Support & Training manager Nordic Baltic at +46 702541420.
We are looking forward in getting to know you and warmly welcome you to send us your application!
#LI-AP3
About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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