Deployment Engineer
Bergerac/ Paris, France
Who We Are
Embross delivers market-leading passenger automation and self-service technologies to the global travel market. That last flight you jumped on, there is a good chance an Embross hardware or software solution helped facilitate part of your airport experience. The world’s leading airlines and airports use Embross’ range of service technologies to help make the passenger travel experience faster, simpler, and less stressful. For our partners, that translates to offering more flights, more often with more (happy) passengers on board.
So, what’s great about what we do? We get to work creatively with world-renowned airlines/airports and technology partners to solve service and operations challenges for the world’s busiest public transit spaces. If you value innovation, you like challenges, and if you have a proven history of success managing, nurturing, and growing client relationships, we should talk.
What You’ll Do
We are looking for a dynamic Deployment Engineer in Bergerac to assist our customers at the airports. The candidate will be responsible primarily for daily assistance with our customers and act as a liaison between the customer and other internal teams.
The Deployment Engineer will participate in coordinates configurations, deployment, and support of our self-service and self-backdrop units and manufactured equipment and software. The candidate will work individually and within a delivery team, to install software and hardware to new or existing Embross client solutions.
The individual should possess good client-facing experience, technical experience; critical thinking ability and problem-solving skills and have the proven ability to ensure a great customer experience.
Key Responsibility Areas

• Daily assistance to our customers at the airports, to identify the systems' potential failures and utilize troubleshooting skills necessary to resolve issues as needed
• Acting as the liaison between the customer and other internal teams
• Installing kiosks, self-backdrop units and check-in/gates across airport
• Provide reporting and improve processes and implement ways to enhance efficiency
• Deploy Embross-designed solutions based on customer business requirements
• Install and implement client solutions including campus networks and circuit integration into CUSS and CUPPS systems
• Act as point of contact and primary technical representative for new customers implementing the all-inclusive travel services HW/SW platform
• Travel to customers domestically and internationally, understanding business processes and delivering training for customers
• Process all requests and ensure completion of necessary documentation while communicating with customers.
• Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions
• Provide field technical support on company modification installations as needed, offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting
• Involved in Task estimation – Installations - Issues tracking - Status reporting - Risk management - Solution support

Work Environment

• Normal office work environment using a desktop computer and phone, perform on-site technical supervision support as required
• This position requires work to be done both at the office location & at customer sites as needed
• Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions. Ability to occasionally lift approx. 10-15 kgs

Required Skills and Experience
Technical and Professional Skills

• At least 5+ years of previous implementation/infrastructure service experience
• Bachelor’s degree or higher in a computer-related field
• Intermediate understanding of networks, windows desktops, and servers including server functions like AD, DHCP, and DNS
• Troubleshooting and service repair skills for PCs, peripherals, servers, LAN, and TCP/IP networks
• Know how to read and write scripts like Power Shell, and command line
• Know how to create and maintain images of all Embross systems
• Knowledge of Virtual Machine infrastructure like VMWare and Hyper V
• Familiarity with Visio and Office 365
• SQL Database knowledge, how to create databases, run queries, etc
• Hardware familiarity with physical servers, how to install RAM, extra drives, configure RAID
• Be the face of Embross when on-site take ownership of issues and see them through until resolved
• Work collaboratively and take on challenges in a fast-paced, cross-disciplined environment
• Ability to prioritize competing demands, manage multiple concurrent tasks, and adapt to changing priorities
• Positive responsive attitude with a professional demeanor and calm under pressure
• Must be able to work flexible hours if needed to accommodate requests, on-site technical support

· Preferred skills (an asset): Airport / Airline experience is an asset. (CUSS)
Education & Qualification:

• Bachelor's Degree (preferred)

What We Offer

• World-class product engineering and development - You will join a team of leaders who are dedicated to creating innovative and impactful solutions for our clients and their customers.
• Career growth and development - As a build-from-within company, we are committed to offering you a competitive salary package with responsibilities and projects designed to build mastery and leadership throughout your career.
• Dynamic and respectful work environment - Working alongside some of the brightest minds, you will collaborate on impactful work within a supportive environment - one where company values are always embraced and expressed, and diversity is a business imperative.

To support our talented workforce, apart from the base salary, we also offer:

• Opportunity to participate in the Performance-based Profit-Sharing Program and earn up to an additional 15% of your Base Salary
• Paid vacation.
• Flexible working environment.
• Lots more.

Embross values diversity and people of all backgrounds and abilities. Should you require any accommodations before or during the interview process, please email careers@embross.com
Location
Bergerac, Paris/ France
Travel Requirements
The candidate should be willing to travel domestic and overseas
Job Type: Full-time
Work Location: In person