Who We Are:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.
Your Role:
The Program Coordinator plays a key role in all aspects of program support, including organizing and implementing student and faculty housing, overseeing student arrivals, orientation, excursions, activities, and assisting with student registration and support at local academic institutions.
Additionally, the Program Coordinator manages placements within the Internship Program. This role supports students throughout their program, handling logistics and fostering cultural integration to ensure a seamless, enriching experience. Responsibilities also include administrative duties such as managing program materials and addressing accommodation-related concerns.
What You’ll Do:
Student and Faculty Housing

• Research and evaluate housing options to augment CEA CAPA housing inventory.
• Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles
• Participate in the housing placement process using CEA CAPA housing software.
• Create and keep update files, documents, arrival packs, and supplies related to the housing department.
• Participate in the preparation of student and faculty housing, check-in and check-outs and corresponding documentation
• Liaise with housing vendors and maintain successful relationships.
• Resolve housing issues and coordinate maintenance requests.

Program and Student Services

• Contribute to sourcing, organizing and facilitating bookings for orientation, co-curricular activities and excursions for standard and custom programs
• Establish opportunities for students to engage with local culture and language
• Develop and participate in activities and excursions as assigned
• Participate in event planning for events happening at the CEA CAPA Study Center
• Conduct portions of student orientation as assigned
• Be responsible for general office duties as assigned
• Provide day to day advising and attention to students’ information and support needs (doctor appointments, general questions, required information)
• Participate, encourage and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
• Participate in the CEA CAPA emergency cell phone rotation

Internship Program

• Source local internship opportunities for CEA CAPA students
• Establish internship placements based on compatibility and good fit for each internship student
• Liaise with internship companies, CEA CAPA faculty, CEA CAPA headquarters and students to ensure successful experiences
• Set up advising meetings with current students to ensure positive progress in internships

Student Affairs Support

• Assist in sourcing, organizing and facilitating bookings for orientation, co-curricular activities and excursions for standard and custom programs
• Assist in the planning and coordination of visits from third parties or student providers
• Establish opportunities for students to engage with local culture and language
• Develop and participate in activities and excursions as assigned
• Conduct portions of student orientation as assigned
• Be responsible for general office duties as assigned
• Provide day to day advising and attention to students’ information and support needs (doctor appointments, general questions, required information)
• Participate, encourage and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
• Participate in the CEA CAPA emergency cell phone rotation

Contract Type: Full Time / 35 Hours. CDD for 6 months
Start Date: January 2025
What Makes a Great Candidate:

• Fluency in spoken and written English and French.
• University Degree (equivalent to Bachelor’s), Master’s preferred.
• Must be authorized to work in France.
• Previous experience working in customer service.
• Previous experience interacting with U.S. college students.
• Previous study abroad experience.
• Solid computer abilities (Microsoft Office and Internet proficiency).
• Excellent administrative and organizational skills.

Soft Skills

• Excellent communication skills
• Previous experience working in customer service
• Mature, resourceful, out-going and assertive
• Proactive, flexible and able to work under pressure
• Team player and responsive
• Knowledge of the city and its cultural/leisure offer
• Empathy and inclusive mindset
• Enthusiastic about studying abroad and international education

Work environment: CEA CAPA Center, Grenoble. Required travel within Grenoble and on selected excursion and activity locations within Western Europe.
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.