• To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
• To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
• To follow up issues through ticketing tool through permanent dialog with customers.
• To support customers for the installation and the maintenance of their systems.
• To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
• To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for the set-up and maintenance of their systems.
• To support presales activity trough technical advices when it is necessary.
• Support activities require to travel abroad from time to time.

• Technical Experience in network distributed architectures (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….) based on Linux systems, ideally for multimedia applications (video/audio).
• Ideally, a first experience as a support engineer or test engineer or field engineer for a systems integrator or manufacturer.

• Virtualized environment experience (cloud services, dockers, virtual box, Kubernetes, AWS, IBM Cloud, Azure,….)
• Experience in system administration with Linux (Debian/Redhat/Centos)
• Knowledge of network protocols basics (routing, tunneling,…) and network issues debugging experience
• Nice to have skills
  • Audio technologies experience and Basic Audio analysis (Audacity tools)
  • Audio interfaces knowledge (sound cards, audio interface), professional TV tuners
  • Script shell experience with Python in Linux environment
  • System monitoring tools knowledge like Zabbix

• Good written and fluent oral communication in English
• Customer satisfaction oriented with a capacity to maintain a good relationship with our customers whatever the circumstances
• Team spirit oriented within an international and multi-cultural organization
• Highly organized and able to manage concurrent requests from customers
• Issue analysis oriented and technically rigorous
• Autonomous to investigate on complex issues and to manage corrective actions

France