Germany Job Openings

Birkenstock Group B.V. & Co. KG

Digital Experience Specialist (m/f/d)

Munich

October 21, 2024

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

Join us in shaping the future at our location in München as a
Digital Experience Specialist (m/f/d)

YOUR RESPONSIBILITIES:
  • Support in managing and optimizing key Lower Funnel touchpoints (Cart, Checkout, Order, Return, FAQ pages) for Birkenstock.com across Europe to deliver seamless user journeys and ensure high customer satisfaction.
  • Launch new Lower Funnel initiatives and optimize existing experiences based on data-driven insights and industry best practices.
  • Update and maintain FAQ pages to ensure relevant, clear, and up-to-date content.
  • Integrate real-time shipping, payment, and delivery methods information for greater transparency in the customer experience.
  • Support the creation and enhancement of efficient processes for e Commerce order management.
  • Collaborate cross-functionally with Digital Operations, Digital Product, and Business teams to drive innovation and optimize digital experiences.
  • Monitor, analyze, and report on Lower Funnel performance to enhance CSAT/NPS and other key performance metrics.
  • Ensure alignment with the Senior Digital Experience Manager and optimize content through ongoing research and best practices.


YOUR EXPERIENCE AND COMPETENCIES:
  • First experience in e Commerce, within fashion or a brand-led company
  • Knowledge of order management systems, omnichannel experience, and digital operations.
  • Expertise in data analysis, creative problem-solving, and design thinking.
  • Solid understanding of content management, QA processes, and digital performance metrics (CSAT/NPS).
  • Excellent team collaboration, communication, and time management skills.
  • Detail-oriented, with the ability to manage multiple priorities efficiently.
  • Fluent English language skills


WE OFFER:
BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisitoin team is looking forward to receiving your online application!
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