• Location: Cologne, Germany
• Remote work NOT allowed.
• Start Date: Immediate
• Languages: English and German mandatory
• Type of employment: Permanent

JD:
L2 resource oversee and guide resources as a lead engineer. He should provide daily /weekly /monthly reports to client and Tech M
Application Support on Client PCs
· Installation and deinstallation of applications
· Troubleshooting of applications
· Support with application questions
· Installation/ deinstallation of software applications.
· Installation/ deinstallation of site-specific software as needed.
PC hardware support
· Issue of new hardware
· Dismantling of old hardware
· physical patching of network connections to the network switch
· Error analysis in case of hardware failures
· Troubleshooting of defective hardware
· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
· IT relocations
· Hardware preparations (staging, application installations, upgrades)
Printer support
· Troubleshooting of printing, multifunctional and fax systems as well as large format printers
· Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
· In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IPHONE and IPAD support
· Setup of mobile devices such as i Pads, DWT (Digital Workstation Tablets), and i Phones
· Troubleshooting of end devices
· Support for user questions regarding hardware and software
Media technology support
· Beamer maintenance
· Care and maintenance of the conference rooms
· Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
· Instruction of users in the media technology
· Support for audio and video conferences
Active Directory
· Creation of NT and Exchange accounts via IAM
· Password reset
· Check and request group OU memberships
Additional tasks:
· Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.
· Preparing hardware (staging, application installations, upgrades).
· Support various IT departments such as (ITO, IPI, PDO, hands and feet support)
· Testing of newly introduced applications and hardware
· Creating SCCM packages using SCCM console, testing the packages and requesting the packages in SCCM system.
· Scripting (VB, Power Shell)
· SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets
· Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)
· Oversee software installation by outside vendors.
· Documentation of IT related issues related to the application.
· Provides access and documents the process to ensure it can be repeated as needed
Job Type: Permanent
Pay: 2.000,00€ - 2.648,66€ per month