Position Summary

We are seeking a dynamic and experienced Human Resources Services Partner to join our team. In this role, you will take on a key position, responsible for managing one of our largest customers and overseeing HR services delivery for Germany. This is an exciting opportunity for an HR professional who thrives in a client-facing role and is passionate about delivering best-in-class HR services – always aiming high, leveraging new technology and providing outstanding customer experience.

Your Responsibilities

Customer Management:

• Act as the primary point of contact for one of our major customers, building and maintaining strong relationships.
• Understand the customer’s business needs and align HR services to support their strategic objectives.
• Ensure high customer satisfaction through effective communication and service delivery.

HR Services Delivery:

• Oversee the end-to-end delivery of HR services for the assigned customer.
• Collaborate with internal teams and external partners to ensure timely and accurate HR services delivery, including talent and workforce management as well as compensation and benefits administration.

Project Team Participation:

• Be an integral part of the project team, contributing to the development and implementation of HR solutions.
• Collaborate with cross-functional teams and our partners to drive successful project outcomes and exceed customer expectations.

Workshop Facilitation:

• Conduct workshops with the customer to understand their specific requirements, challenges, and goals.
• Utilize a consultative approach to provide tailored HR solutions that address customer needs.

Escalation Point for Delivery Issues:

• Serve as the escalation point for any HR services delivery issues, working proactively to resolve challenges and ensure a smooth customer experience.
• Collaborate with internal and external stakeholders to implement corrective actions and prevent future issues.

Your Qualifications and Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification is a plus.
• Proven experience as an HR Business Partner or in a similar client-facing role.
• In-depth knowledge of German HR processes, German regulations, and best practices.
• Strong project management skills with the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills in German and English, with the ability to interact confidently at all levels of the organization.
• You’re curious about people, and you’re good at building and maintaining relations.
• Resilience and a positive can-do attitude.

What we offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment.
• The chance to be part of a global leader in HR and payroll services.