IT Support Specialist (all genders)

Location: Norderstedt, Germany (onsite; 20% home office is possible)
Contract: full time / indefinite
Language(s): English (C1) is required; German is a strong plus.

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.


With a substantial client base of over 2,500 clients in more than 70 countries worldwide, we have earned the trust of a diverse global community that relies on our innovation.

If you're curious to dive deeper and explore our work, we encourage you to take the next step and apply for a job with us!

About the role:
We are seeking an experienced IT Support Specialist to provide advanced technical support and ensure a seamless, secure, and productive experience for our end-users. This role requires a strong background in endpoint management, network troubleshooting, and IT project collaboration. You will play a key part in maintaining high standards for IT services, managing cloud and security systems, and supporting our teams across platforms.

Your Day to Day:

• Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune and Jamf Pro, ensuring that endpoints, AV equipment and cloud-based systems support optimal productivity for end-users.
• Directory and Cloud Services Administration: Support and troubleshoot within Active Directory, Entra ID, and Microsoft Share Point environments.
• Network and VPN Support: Diagnose and resolve technical issues related to network interruptions, VPN connections, and other connectivity concerns.
• Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear, accessible technical documentation and specifications in Confluence.

Technical Skills:

• Proficiency in networking fundamentals, including TCP/IP, VPNs, Access Control Lists (ACLs), and routing.
• Hands-on experience with Atlassian products (Jira, Confluence), ideally including Jira Service Management.
• Strong understanding of M365 administration, Entra ID, and Intune.
• Advanced knowledge of IT security systems and protocols, particularly Microsoft Defender and various monitoring tools.

What makes you excel in this position:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience will also be considered.
• Minimum of 5 years in IT support or service delivery roles, with demonstrated expertise across multi-platform environments, ideally including both PC and Mac systems.

• Proven ability to lead IT projects with knowledge of project management methodologies, workflows, and tools.
• Exceptional written and verbal communication skills in English. German language skills are a significant advantage.
• Strong collaborator who contributes actively to a supportive, solution-oriented team environment.

Why us?
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative drive.

At Serrala, our global teams are eager to evolve, advance, and innovate. We are continuously improving the way we work, with professional development at the core of what we do.

With modern and flexible work environments, global and regional events, and a strong team spirit, we believe that together we can overcome any challenge and move any mountain.

EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

We Are Serrala. We have grown from a small family-owned business into an ambitious, global Fin Tech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.
We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #We Are Passionate #We Are Empowering #We Are Enterprising #We Are Reliable