At this level of Senior Manager / Managing Consultant you will be responsible for overseeing the ‘Run the Bank’ and continuous improvement of payments processes for our strategic banking customers. Strong analytical skills along with background in payments transformation and process improvement are essential to ensure regulatory compliance and regulations.
The disciplinary manager for this position is Pankaj Gupta and the location of the role is Hamburg. People with disabilities with appropriate suitability are in favour.
Key Responsibilities:

• Monitor and Manage Payment Systems: Oversee the operation of payment processing systems to ensure that all transactions are executed accurately and within the designated timeframes, adhering to internal KPIs and regulatory standards.
• IT Coordination and Integration: Collaborate closely with IT teams to ensure that payment processing systems are integrated effectively with third-party payment providers, in-house booking systems, ledger systems, and middleware. Address any technical issues promptly to maintain smooth operations.
• End-of-Day (EOD) Process Management: Supervise the end-of-day processing within the payment systems, ensuring that all transactions are reconciled, recorded, and reported accurately across all platforms
• System Optimization and Troubleshooting: Identify, troubleshoot, and resolve issues within the payment processing systems. Continuously seek opportunities to optimize system performance and improve the efficiency of payment flows.
• Payment Technology Expertise: Utilize deep knowledge of payment technologies, including clearing & settlement systems, SWIFT messaging, high-value payment platforms, and currency payment processes, to enhance system capabilities and ensure robust, secure payment operations.
• Manage Payment Processing: Ensure that all bank payments are processed correctly and on time, following internal KPIs and industry regulations.
• Coordinate with Stakeholders: Foster strong communication and collaboration with business teams, third-party payment providers, and IT departments to keep operations smooth.
• Leverage Domain Expertise: Apply knowledge of payments, clearing & settlement, high-value transactions, SWIFT, and currency payments to resolve issues and improve processes
• Process Analysis and Improvement: Conduct thorough analysis of existing IT processes. Identify inefficiencies and bottlenecks, and design solutions for process optimization.
• IT Service Management (ITSM): Implement and manage ITSM best practices, ensuring that IT services meet the needs of the business and adhere to industry standards.
• Project Management: Lead and manage projects focused on the development and implementation of process improvements within the IT department.
• Stakeholder Engagement: Collaborate with business units and IT teams to understand process requirements and ensure that IT processes align with business objectives.
• Documentation and Compliance: Develop and maintain comprehensive documentation for IT processes, ensuring compliance with regulatory standards and internal policies.
• Change Management: Facilitate change management initiatives, ensuring smooth transition and adoption of new processes and technologies across the organization.
• Performance Monitoring: Establish metrics and KPIs to measure the effectiveness of IT processes. Regularly review performance data to identify areas for further improvement.
• Team Collaboration: Work closely with IT and business teams to foster a culture of continuous improvement, innovation, and collaboration.

Qualifications:

• Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 7 years of experience in IT process management, business analysis, or a related field within the banking or financial services industry.
• Certification in ITIL, Lean, Six Sigma, or similar methodologies preferred.
• Strong understanding of the banking industry’s regulatory environment and compliance requirements.
• Proven track record of implementing successful process improvement initiatives.

Skills:

• In-depth knowledge of payment processing systems, including clearing & settlement, SWIFT messaging, and high-value payment platforms. Expertise in managing currency payments and understanding the regulatory frameworks governing financial transactions. Strong familiarity with the integration of payment systems across various IT landscapes, including in-house booking and ledger systems
• Excellent analytical and problem-solving skills.
• Strong project management and organizational abilities.
• Effective communication and interpersonal skills.
• Proficiency in process mapping and modeling tools.
• Ability to lead and manage change effectively.

Working Conditions:

• Primarily office-based with the option for remote work as specified.
• May require occasional travel for meetings or training sessions.
• Flexibility to work outside of standard hours as needed to meet project deadlines or resolve critical issues.
• Location: Hamburg

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