Germany Job Openings

NinjaOne, LLC

Technical Support Specialist, French

Berlin

FULL TIME

November 14, 2024

About the Role

As a Ninja One Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

Location- Berlin, Germany

What You’ll be Doing

Must be able to work a set schedule during office hours Monday to Friday.
Take initiative and provide prompt, accurate follow-up to tickets and support calls.
Ability to flourish under limited supervision
Must be fluent in Windows troubleshooting
Fluency in Mac troubleshooting a plus
Experience with Linux troubleshooting desired
Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).
Other duties as needed

About You

French and English at C1/C2 Level
Excellent oral and verbal communication skills are a must
A Bachelor's degree in Computer Science and/or equivalent work experience.
At least 2 years prior experience in a customer service/support-related position.
Proficient in Windows (Windows registry, services, etc), working knowledge of Mac OS, and a general understanding of Linux distributions a plus.
Previous experience with Zendesk is a plus!
Able to exercise good judgment of priority based on customer impact.
Adaptable to new technologies and processes.
Strong interpersonal skills so as to be able to work in a team-oriented environment.
Understanding of any virtualization platform, basic networking.
Previous experience with RMM software is helpful, but not required.
A good sense of humor
You enjoy the technical support environment.
You enjoy taking ownership and watching your efforts make a difference!
Italian / German / Spanish / Dutch is a plus

About Us
Ninja One automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The Ninja One automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. Ninja One is obsessed with customer success and provides free and unlimited onboarding, training, and support. Ninja One is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by Ninja One 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, Fit X, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at Ninja One.

#LI-TS1

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