Are you an ambitious student looking to gain hands-on experience in the IT field while contributing to real-world projects? We are seeking a motivated and detail-oriented Working Student to join our ERP System team. In this role, you will support various aspects of service management and gain valuable insights into IT.

Key Responsibilities

• Service Management Support: Assist in managing and coordinating IT service processes, ensuring smooth operations and effective incident resolution.
• Incident and Requirement Analysis: Analyze incidents and requirements to support decision-making and issue resolution.
• Bug Fix Management: Monitor and manage the progress of Bug Fix RFCs (Request for Changes) to ensure timely and efficient resolutions.
• Focus Incident Coordination: Support the coordination and communication of focus incidents, ensuring relevant stakeholders are informed and involved.

Qualifications

• Field of Study: Currently enrolled in a Bachelor's or Master's program, preferably in Information Technology or a related field.
• Language Skills: Proficiency in English and/or German.
• Experience: Prior experience or internships in IT Service Management is highly desirable.
• Skills: Strong analytical skills, attention to detail, and the ability to work collaboratively in a team environment.

Who You Will Work With

• Internal Stakeholders: Collaborate with Customer Service departments, European Distribution/Manufacturing centers, and IT quality and project management teams.
• External Stakeholders: Engage with external partners, including Infor IMS, and coordinate with IT colleagues globally and across the EMEA region.

If you are passionate about IT and eager to grow your skills in a dynamic environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the role and relevant experience.
Join us and take the first step towards a promising career in IT!

What we offer

We are driven by innovation and development so working with us is a constant learning curve. You will be located in our site in Erlangen, Germany with dynamic and progressive colleagues, who are highly skilled and empathetic.

• Flexible working hours including home working
  
• Attractive salary package
• Early Talent Community
• Modern workspaces and international working environment
• Corporate and Company Benefits
• Flexible adaptation of your working hours to your studies, e.g. full-time during the semester holidays
• Good public transport connections and free parking spaces
• Subsidised canteen

What you should know about us

• As part of the medical system-relevant industry, we are crisis-proof and sustainably positioned in the German and international market.
• Our corporate DNA is characterized by high-tech, agility and continuous forward thinking.
• Our products are benchmarks for customers and competitors. In technology, product introduction, value creation, adaptability - trendsetters!
• An established network of distribution structures, owner-managed retail chains and buying groups are a guarantee for our success

What you can expect

• Individual and intensive training and coaching measures
• An attractive compensation package
• Modern IT equipment
• Exciting customers, self-determined work, absolutely open communication

Who we are

Our products - help millions of people regain their hearing and quality of life. This is what drives us every day!

Our social responsibility - sustainability is not just an idea for us, it is part of our business purpose. Together with you, we can continue to make the world a better place!

Creative freedom - your ideas are welcome and you can try out new solutions.

Individual responsibility - you can actively shape, decide and, most importantly, move things forward with us.

Personal development - trying, learning and reflecting are part of our DNA.

Internationality - as a global player, you will have the opportunity to work with colleagues in different parts of the world.


At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful?
We can't wait to hear from you!
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.