Greece Job Openings
G4S Greece
Application Support Engineer
Athens
FULL TIME
August 28, 2024
G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.
Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.
Application Support Engineer
Reporting to: Head of Technology
Location: Metamorfosis, Athens
We are seeking a skilled and motivated Application Support Engineer to join our team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.
Key Responsibilities & Accountabilities
Main Requirements
We Offer
Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.
Application Support Engineer
Reporting to: Head of Technology
Location: Metamorfosis, Athens
We are seeking a skilled and motivated Application Support Engineer to join our team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.
Key Responsibilities & Accountabilities
-
Handle second-level support for software service requests and coordinate with vendors to resolve issues efficiently.
-
Establish the root causes of application errors, and escalate serious concerns to the Senior Engineer.
-
Participate in projects, contribute to proposals for potential clients, and develop new solutions using emerging platforms.
-
Conduct Quality Assurance (QA) activities for Hardware and Software solutions.
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Organize User Operational Testing (UOT) sessions with relevant stakeholders, ensuring thorough documentation.
-
Document processes for newly developed solutions.
-
Prepare and deliver presentations to clients as needed.
Main Requirements
-
Bachelor's degree in software engineering or computer science
-
2+ years of experience in a similar role
-
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively
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Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support
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Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization
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Proficiency in English
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Understanding of code, preferably .NET, would be an advantage
We Offer
-
Competitive remuneration package
-
Private health and life insurance
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Mobile phone and Laptop
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Career development opportunities
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A collaborative and modern work environment
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