Τοποθεσία Πειραιάς πριν 3 μέρες Ημ. ανάρτησης πριν 3 μέρες Entry / Αρχάριος Επίπεδο εμπειρίας Entry / Αρχάριος Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Μεταφορές / Οδήγηση Κατηγορία θέσης Μεταφορές / Οδήγηση
CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.

We are seeking for a self-motivated, customer-service oriented, strong team-player “ Customer Service Officer ”, to join our “Customer Care” team, in Piraeus office .

Responsibilities & Duties

Coordinate internally and/or respond to customer queries related to shipment

Monitor shipment according to customer status and track / trace upon delivery

Participate to the promotion of relevant products or services when talking to customers Record and update information on customer profiles

Monitor and control invoicing of charges related to cancelled bookings after empty pick-up Contact customers and manage/ coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)

Coordinate with related internal teams and follow up to ensure resolution

In case of change, check if change is possible and modify all bookings as per customer request in line with corporate guidelines

Give guidelines and support GBS booking desk team on all topics (process, customer profiles, etc.) if applicable

Extract discharge lists and check customer space allocation

Give priority for SHORT SEA shipments follow-up

Key Competencies & Skills:
University Degree in Maritime and/or Business Administration or relevant Degree

Up to 3 years of experience in the Maritime sector

Strong verbal/written communication

Excellent Command of Greek & English Language

Proficient in Microsoft Office

Sufficient geography knowledge

Time management

Benefits

Competitive remuneration package

Career development opportunities

Private life/medical insurance & extra benefits

Excellent work environment