Greece Job Openings

Kulture Talent

Czech Customer Advisor - Greece - Remote

October 11, 2024

Tasks

  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
Requirements

  • Fluency in Czech (minimum C1) and Advanced English knowledge
  • Familiarity with i OS and/or Mac OS, or comparable technology is a plus
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
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